Console turning off..

Charles Ellis shared this bug 8 months ago
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For the third time my console turned off(""Crashed"") while starting the game..

First time console was already on and game was at title screen. Second time turning console on and launched game and after hitting on continue game on us#3 server... And just now hitting continue again to play same server...

Have had two other playing I'm playing had their consoles crash also.....

My is a xbox one s, one other has a one s also and third player a xbox one x...

Comments (22)

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Hello,

thank you for reporting the issue. Did it happen to you only on US#3? Did it happen with happen after start of a console or after some longer play session? Any additional information would be appreciated.

Also if it happens again, could you manually send us logs from the game? You can do it by going to Help screen (Y while in a menu) and sending a report by 'Report Issue'. Then just let us know here that it's sent and what email and description we should look for. There might be something in the log that would help is to find what's the issue.

Thank you.

Kind Regards

Keen Software House: QA Department

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Hello,

thank you for reporting the issue and I apologize for the late answer.

Did it happen to you only with your DS? Did it happen with happen after start of a console or after some longer play session? Any additional information would be appreciated.

Also if it happens again, could you manually send us logs from the game? You can do it by going to Help screen (Y while in a menu) and sending a report by 'Report Issue'. Then just let us know here that it's sent and what email and description we should look for. There might be something in the log that would help is to find what's the issue.

Thank you.

Kind Regards

Keen Software House: QA Department

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Just sent bug report from console...

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Thank you! I created a ticket in our system and sent it for investigation to our programmers. I hope they will be able to find out what's the issue. We will update the thread once we have more information.

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There also seems to be a fix for Out of Memory crash on version 197.159, could you try it when it is available for you?

Thanks!

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This happened to me just now, 3 times in a row.


EOS US #2

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Would love some dlc soon, Keen. Game is getting rather stale

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Happened again a couple hours ago.... Forgot to send console report...

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Hello, we are still trying to figure out this issue.


In the meantime, please, if you encounter the issue and you would like to report it:

- send logs from the Main Menu (Help Screen / Report issue , fill the email and send the report)

- let us know here you have sent logs and post the email address from the report


Thank you!

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I sent the logs, but I didn't fill out email address. My username is the same on xbox as it is here.

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Thank you. I think I found your logs and added them to the ticket. I hope it will help programmers to find out what's going on.

Just regarding your sent logs, the email must be manually entered while sending the report, there is a special field for that.

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Same issue, full Xbox shutdown when attempting to load into a shared Nitrado Server.

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Same issue for me I find it’s more likely to happen after being kicked for inactivity or when your character is kept alive in a cryopod

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Hello,

We were able to reproduce a Xbox shutdown and the case was fixed in 197.168.

Could you let us know if it still happens to you?

Thank you


Keen Software House: QA Department

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I'm still experiencing game crashes and console shut downs over the last three/four days....

Will have to start sending reports to you again....

Always occurs while connecting/continuing to play on server....

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I wouldn't be surprised. My xbox lags so bad when joining EU servers trying to load stuff in. It tends to calm down but if I travel at least 20km away from my spawn and head back it starts to pick up again. Idk if your crashing is a result of it failing to load something or maybe an error but that's my experience.

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Sent another ingame report..

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6 times in a row my one x has been completely shutdown.

Reinstalled game, cleared cache, deleted save game, cleared persistent memory and I still cannot load into EU #1

I can get into other servers but since the game crashed on EU #1 I cannot get back into it.

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Hello,

I tried to reproduce the issue on US-EOS #3 and it didn't happen to me during multiple reconnects. There might be a difference due to character's location. Could you send us gps of the location when (or after) it happens so we can test it with more similar conditions?

Thank you.

Kind regards,

Keen Software House: QA Department

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I noticed EXTREME lag and rubberbanding yesterday on the same server.

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On eu server #1 I get extreme rubberbanding on the moon. It does calm down when the streaming icon dissappears though.

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Hello,


I merged multiple threads together to make tracking of the issue a bit easier for us. Also, as I asked in one of the connected threads, would it be possible to also let us know character's position in the world when it happens? It doesn't necessarily have to be happening in the whole world, it might be specific for some areas, so it might help us reproduce it.

Any additional info would be greatly appreciated, we are still looking into this issue.

Thank you.

Kind regards,

Keen Software House: QA Department

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I've had this happe

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This has happened 3 times TODAY. THIS IS BULLCRAP. I thought my fucking xbox was dying and I Google this and what do you know.

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Holy shit. When I try and log onto the server I've been on it crashes. Wag pvp server. This is crazy. I'm about to delete this game. It was all good until now and I can't fucking play it

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Hello Engineers,


Is this issue still happening? Any constructive feedback will be highly appreciated! In case it is still happening to you, could you please send logs after it happens?


Thank you.

Kind regards,

Keen Software House: QA Department

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I don't know. Got so frustrated we stopped playing.

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I quit playing after the other bug that blackscreened me on logging in.

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Our apologies for any inconvenience. We would very much like to resolve this issue for you.


If possible, could you please take some additional steps. These steps may help us determine the cause of your issue or provide additional information needed for a resolution.


Reinstall the game:

* Uninstall Space Engineers from your Xbox including all DLCs

* Restart the console

* Install Space Engineers

* Install all owned DLCs

* Run the game


There are some other things that might be worth looking for:

* Are the servers you are attempting to join (or rejoin) running mods?

* Could you please provide your ping to these servers?


Thank you for working through this process with us.

Kind regards,

Keen Software House: QA Department

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How do you check ping on an Xbox One? The servers were the Keen servers, not any of the third-party ones, I don't know if Keen has mods on their own servers. US 1-5 are the servers we'd been using, as some disappear, then get full, cause a crash, rinse, repeat, just in order to play logging in sometimes took better than an hour. But, since we had this issue back in the winter, and it is now June, I don't see us doing much to provide data. Had this response been more timely, within say a week of the issue, maybe we'd have tried, but seriously, this is a ridiculous amount of time to allow before asking for tech info for a problem that makes a game unplayable.

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Hi there, i am too recently having the while issue of the game crashing while loading into a game. I have done everything to resolve the problem, uninstall, reinstall (2x) and nothing. I two thought my console died. Until i realized, its bot my xbxi that is the problem. Sorry keen software, its on your end of the table. You need to address it. Ice done everyrhing i could google and think of. Hope the problem gets fixed cause i really want to continue to play

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Hello,

Thank you! Would you be able to describe the situation before the crash more closely? Is is happening only when joining/reconnecting online games or does it happen also in offline worlds for you?

If it is happening to you in SP, could you upload the world? In case, it is happening on MP server, could you let us know which serve it was and what was approximate position of you character in the world when it happened?

We are aware there are still some memory issues that may cause this, however it is usually happening with much larger worlds than you describe.

There are already prepared some fixes for the issue on version 199 that improve the behavior but since this issue is quite hard for us to reproduce, we will need to wait for its release to see if it helps to everyone or if there are still some different cases we didn't find yet.


Thank you!

Kind regards,

Keen Software House: QA Department

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Would you be able to describe the situation before the crash more closely?

  1. Walk to living room.
  2. Sit down.
  3. Turn on the TV.
  4. Make sure it's set for the Xbox to be the source for content.
  5. Turn on the Xbox.
  6. Log into Xbox Live.
  7. Start Space Engineers.
  8. Go to the list of Keen servers.
  9. Find a US Keen-created server (not Nitrado) that does not appear to be full, usually servers US1-5. These randomly seem to disappear, so each one has been tried over the course of a few months.
  10. Click to join.
  11. Wait. Various loading screens cycle.
  12. It gets to the screen just prior to entry into the game.
  13. Xbox shuts off. Not "Screen of death". No error message. No warning message. It's not on standby. It is not applying some sort of update. The console just turns 100% off.

Is it happening only when joining/reconnecting online games or does it happen also in offline worlds for you?

The previous comments answer that already, over and over - it is when joining a server. Please read. This is not the only post about this bug that I have seen.

And, to replicate it, have you gotten a Xbox one, any model, loaded it with a normal number of games, and then sat down for an entire weekend to test it? Because that replicates the situations we are in, not being tied to


If it is happening to you in SP, could you upload the world? In case, it is happening on MP server, could you let us know which serve it was and what was approximate position of you character in the world when it happened?You can't be "in the world" if the console shuts off during the loading process, can you?

  1. This is a console. How the hell do we upload a world for you? It's YOUR servers. You already have it as the host. This has happened on all the US Keen servers.
  2. So the answer to the position of the character is - wherever the hell the character was when logged off, or booted. That means inside a base, ship or other "safe" spot where O2 and power will exist while logged out.
  3. If we are logging back in following a server crash, well then we are wherever the hell we were when the unstable server booted us. In a rock, on a planet, in a ship, in space. And, the process to log back in, crashes and restarts included, result in a dead avatar by the time we log in, and often the need to reload over and over and over, if it was in an early part of the game where there is no pod to load into.

Your game crashes from simply trying to load. It crashes so badly, the console shuts off. This seems to be quite a bug, and has made the game unplayable, and I am letting people know that it is not a stable game and that besides the fairly toxic community online, the software itself has too many problems.

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Thank you for the reply.


Our apologies for any delay with this issue and I understand it is quite a frustrating one.


Thank you for addressing each of our questions. Part of understanding and resolving the issue you are experiencing is determining if conditions for the crash are still the same. We are gathering information from as many players as possible to see if those conditions are the same for anyone effected.


We are working on determining exact steps of reproduction. While it may be the case that you are able to reproduce this issue easily, we have not had the same result and so, have continued to investigate.


We appreciate your continued assistance, and patience, with this issue.


Thank you for your time and energy.


Kind regards,

Keen Software House: QA Department

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