HELP!
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I’m an x box player and just bought the complete edition (95$) and after installing the DLCs they didn’t work so I deleted them to try and reinstall them to see if that would fix my problem but now it says I need to buy ALL DLCs again! Please help somehow I’d hate to waste my money like this!
I have the same bug
Hello!
Thank you for contacting us. Since this is a question specific to the Xbox, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a question specific to the Xbox, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello Engineer,
Thank you for reaching our support portal with this issue. We're sorry to hear you're experiencing difficulties.
For any purchase issues and questions please contact the Xbox support directly, we have no control over this part of the system.
From our side we can recommend navigating to the home page, selecting the game and pressing Options.
Select Manage Game and Add-ons. Select the game here and proceed to Manage installation on Internal storage. Observe what DLCs are listed in the Add-ons list and if they're installed or not. Install the missing ones if they're available.
Kind Regards,
Keen Software House: QA Department
Hello Engineer,
Thank you for reaching our support portal with this issue. We're sorry to hear you're experiencing difficulties.
For any purchase issues and questions please contact the Xbox support directly, we have no control over this part of the system.
From our side we can recommend navigating to the home page, selecting the game and pressing Options.
Select Manage Game and Add-ons. Select the game here and proceed to Manage installation on Internal storage. Observe what DLCs are listed in the Add-ons list and if they're installed or not. Install the missing ones if they're available.
Kind Regards,
Keen Software House: QA Department
Thank you for telling me what I should do. I contacted x box support roughly a few hours ago and still haven’t gotten a response. Is there something else I could or should do?
I added this part after checking the game on internal, once again the same issue of it telling me I don’t have the DLCs and need to buy them.
Thanks for the help I really do love this game, I just hope this is resolved because there’s no way I’m spending another 100$ this soon for something I already bought.
Thank you for telling me what I should do. I contacted x box support roughly a few hours ago and still haven’t gotten a response. Is there something else I could or should do?
I added this part after checking the game on internal, once again the same issue of it telling me I don’t have the DLCs and need to buy them.
Thanks for the help I really do love this game, I just hope this is resolved because there’s no way I’m spending another 100$ this soon for something I already bought.
Hello Engineer,
We're sorry to hear this is happening to you. We can also recommend checking that you have the same profile logged in as the one on which the purchase was made. We hope Xbox support resolves the issue, they might ask for receipts so we can recommend adding them to their ticket.
Kind Regards,
Keen Software House: QA Department
Hello Engineer,
We're sorry to hear this is happening to you. We can also recommend checking that you have the same profile logged in as the one on which the purchase was made. We hope Xbox support resolves the issue, they might ask for receipts so we can recommend adding them to their ticket.
Kind Regards,
Keen Software House: QA Department
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