Update

Andrew Howell shared this bug 2 months ago
Solved

The microsoft store version has not updated to the latest patch (17/05) so it is not possible to connect to the Keen (EOS) servers.

Game Version: 1.204.015 b0 RETAIL

EOS Server Version: 01.204.017

Replies (7)

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Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Hello, Engineer.


We are aware of this issue, it is caused by Xbox/WS update not being out yet. We're working hard with Microsoft to release it as soon as possible. We will update this ticket when the update is available on Xbox and WS


Kind Regards

Keen Software House

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Probably shouldn't update the servers until you have updates for all players available, safe zones will run out of zone chips, reactors will run out of uranium, probably lost everything now anyway.

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Hello, Engineer.


Could you please tell us what server you're playing on and your nickname? We can try some temporary measures to preserve your base until the issue is resolved.


Kind Regards

Keen Software House

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Server is EOS US #12

nickname is Nohands66

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Hello, Engineer.


We've informed server administrators about your issue.

Please take the following steps:

~Join our official Discord server https://discord.gg/keenswh

~Contact a server Administrator in the #Help-for-official-servers Discord channel


Thank you for your patience.


Kind Regards

Keen Software House

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Hello, Engineer.


We're happy to let you know that the latest hotfix is out, please update your game.


Kind Regards

Keen Software House

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