Keen Official US Server #11 Crashes

Kara Braydon shared this bug 25 days ago
Solved

The server is crashing very frequently, usually after about 20 minutes of playtime. Each time it crashes, a lot of progress is lost. Connection problems are frequent as well. Please look into this if possible, thank you!

Replies (2)

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Hello, Engineer,


We are sorry to hear you're experiencing issues. We will escalate this information to the department responsible for communication with server hosting.


Kind regards,

Keen Software House: QA Department

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Hello, Engineer,


We've looked into it. As far as we know, this issue should not be happening at this moment. Could you please confirm if frequent crashes are present for you now?


Kind regards,

Keen Software House: QA Department

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They seem to have been reduced greatly, thank you for looking into it!

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Hello, Engineer,


Thank you for letting us know, we will close this ticket.


Kind regards,

Keen Software House: QA Department

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