Game crashing... disconnecting.

Stephen Pulley shared this bug 10 months ago
Solved

Hello.


I have been playing on EOS us #12 and after spending many hours on a

base I lost it all when the server shut down. I complained in the local

chat on the server and was by someone that it was on my end. I know it

is not because the server is not visible in the join list when I loose

the connection. Then I was told it was shut down for maintenance. IT has

been a laggy glitchy experience at best that I only continued because of

the time and effort put into the base.


I had my ship connected to my grid with my other ships and had to shut

it off because the thrusters were fighting each other. When I did so it

shut off my entire assembly and then my connection was cut off. When I

came back everything was gone.


When I play Rust the server gives a warning and a countdown to when the

server will go down for maintenance. I think that this would be a good

start. As far as the other glitching, lagging, rubber banding and

getting cut off the game is horribly frustrating and I wish I had never

spent the money to play something that would suck the life out of me to

play and then loose everything that was enjoyable about the game. I was

playing on Xbox because I have a back injury and cannot play on a PC

because I would have to be upright. Is there a better palce to find more

reliable servers on the platform?


I would really appreciate some help here. The PK faction peeps on the

server were very unhelpful and condescending. I wonder if one of them

was running the server and doing this intentionally. It has been the

worst gaming experience I have had to date.


Steve

Replies (3)

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Hello, Engineer!


We are aware of issues on the official servers and we're working on resolving them. This is concerning the server restarts and warning messages before server restarts.


Regarding the server performance, we recommend choosing the server with the lowest ping to avoid performance issues.


Regarding communication with the administrators of the official servers, Official Keen Software House servers are hosted by Keen and maintained by community members. These volunteers provide day-to-day support to our community.


If you have encountered an issue on an official Space Engineers server, please take the following steps:


~Please contact a server Administrator on your server.


~Join our official Discord server https://discord.gg/keenswh


~Contact a server Administrator in the #Help-for-official-servers Discord channel


Thank you for your patience. Des this answer all your questions or can we help in any other way?


Kind regards,


Keen Software House

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Hello, Engineer!


We've been informed that servers have been set to auto-save before the restart and to have a warning message before the restart. We will close this ticket. If you experience any issues, please create a new ticket.


Kind regards,

Keen Software House

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