info glitch when trading pcu between accounts wipes incorrect grids
Won't Fix
I dont even know what to say, the info screen has been glitched for days showing old builds as 0 block 0 pcu.
I tried to delete one and it deleted my base, everything is gone, everything i had was in that base.
Days of grinding gone because of some glitch with info screen.
I was playing on Official multiplayer uk1
Attached video shows what happened and its still showing some 0 block 0 pcu info despite EVERYTHING being gone.
Files:
SpaceMarine352_...
I have the same bug
Hello, Engineer!
Could you please tell us what happened before the screen glitched? Did it happen when setting ownership to another player specifically?
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Could you please tell us what happened before the screen glitched? Did it happen when setting ownership to another player specifically?
Kind Regards
Keen Software House: QA Department
I have a PC alt contactdan through steam for additional pcu and welder/drill use etc.
When i assign to that alt in my faction it leaves a 0 block, 0 pcu info behind as seen in the video, at the time I only had a base.
I had just scrapped my main ship to rebuild so there was only 1 active grid, the rest in the info was the error 0 blocks.
My screen didn't glitch the, glitch info for a old build that was still listed in my info deleted my main grid. As in the video the info i tried to delete was a small grid and the one it deleted was a large grid.
I have a PC alt contactdan through steam for additional pcu and welder/drill use etc.
When i assign to that alt in my faction it leaves a 0 block, 0 pcu info behind as seen in the video, at the time I only had a base.
I had just scrapped my main ship to rebuild so there was only 1 active grid, the rest in the info was the error 0 blocks.
My screen didn't glitch the, glitch info for a old build that was still listed in my info deleted my main grid. As in the video the info i tried to delete was a small grid and the one it deleted was a large grid.
Hello, Engineer!
Just to confirm, you have transferred the grid from an Xbox client to a PC client, but it remained in the Info screen for the Xbox client but showed 0 blocks and 0 PCU.
Can we ask what was visible on the PC side, was the grid observable there?
Thank you for your patience
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Just to confirm, you have transferred the grid from an Xbox client to a PC client, but it remained in the Info screen for the Xbox client but showed 0 blocks and 0 PCU.
Can we ask what was visible on the PC side, was the grid observable there?
Thank you for your patience
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Unfortunately we've been unable to reproduce the issue on our side so far. Could you please let us know which client owned the grid when authorship was transferred? Was it the Xbox client, PC client or Nobody?
PC client was online at the time of transfer, correct?
Has anything out of the ordinary happen when you were transferring the authorship, like a server restart?
If we understand correctly, no mods are used on that server, could you confirm that?
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Unfortunately we've been unable to reproduce the issue on our side so far. Could you please let us know which client owned the grid when authorship was transferred? Was it the Xbox client, PC client or Nobody?
PC client was online at the time of transfer, correct?
Has anything out of the ordinary happen when you were transferring the authorship, like a server restart?
If we understand correctly, no mods are used on that server, could you confirm that?
Kind Regards
Keen Software House: QA Department
Im on Xbox official server UK 1
I logged on my alt and transfered blocks from Space Marine352 (Xbox) to contactdan (PC - Steam)
Nothing out the ordinary happened that I can tell (server restarts etc)
I think though am not sure that it may have something to do with adding restricted blocks i.e. adding more than 5 drills/welders etc than the standard 5.
It could also be adding blocks to a transferred build, so i add blocks to a build I have transferred and it has info for both owners info section, then when its deleted it remains on xbox users info.
Im on Xbox official server UK 1
I logged on my alt and transfered blocks from Space Marine352 (Xbox) to contactdan (PC - Steam)
Nothing out the ordinary happened that I can tell (server restarts etc)
I think though am not sure that it may have something to do with adding restricted blocks i.e. adding more than 5 drills/welders etc than the standard 5.
It could also be adding blocks to a transferred build, so i add blocks to a build I have transferred and it has info for both owners info section, then when its deleted it remains on xbox users info.
Hello, Engineer!
Thank you for the information, we're investigating the issue.
Could you please tell us if the grid remained shown as 0 blocks 0 PCU after you've added a restricted block to it, did that block appear as a separate entry in the Info screen or did it increase the count to 1 block and some PCU value?
You mentioned you still have 0 PCU entries in the Info screen despite not having any grids, is that correct?
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Thank you for the information, we're investigating the issue.
Could you please tell us if the grid remained shown as 0 blocks 0 PCU after you've added a restricted block to it, did that block appear as a separate entry in the Info screen or did it increase the count to 1 block and some PCU value?
You mentioned you still have 0 PCU entries in the Info screen despite not having any grids, is that correct?
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Unfortunately we've been unable to reproduce the issue on our side using that server's configuration.
Could you please send us logs?
To send logs, you can follow those steps:
Thank you.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Unfortunately we've been unable to reproduce the issue on our side using that server's configuration.
Could you please send us logs?
To send logs, you can follow those steps:
Thank you.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
We are sorry to hear you've experienced this issue again. Thank you for letting us know about it as we've requested previously.
Unfortunately we have no access to server administration.
Official Keen Software House servers are hosted by Keen and maintained by community members. These volunteers provide day-to-day support to our community.
To resolve an issue on an official Space Engineers server, please take the following steps:
~Please contact a server Administrator on your server.
~Join our official Discord server https://discord.gg/keenswh
~Contact a server Administrator in the #Help-for-official-servers Discord channel
Thank you for your patience.
Kind regards,
Keen Software House
Hello, Engineer!
We are sorry to hear you've experienced this issue again. Thank you for letting us know about it as we've requested previously.
Unfortunately we have no access to server administration.
Official Keen Software House servers are hosted by Keen and maintained by community members. These volunteers provide day-to-day support to our community.
To resolve an issue on an official Space Engineers server, please take the following steps:
~Please contact a server Administrator on your server.
~Join our official Discord server https://discord.gg/keenswh
~Contact a server Administrator in the #Help-for-official-servers Discord channel
Thank you for your patience.
Kind regards,
Keen Software House
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