Crash to Desktop instead of loading game

Benjamin shared this bug ago

Solved

When I try to load my game files, they will be load until around 88%. Then Blackscreen and I am back to XboXOne Dashboard. Reinstalled the whole game without any effect.

Occurs in every save game of main game since last updates.

I put a lot of time in my game and I am really disappointed now.

I have the same bug

Replies (4)

Space Engineers Support ●

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Keen Support ●

Hello, Engineer,

Thank you for contacting Keen Software House. We're sorry to hear that you're experiencing issues.

Could you please tell us if you are able to start a regular Custom Game? Are the saves you are attempting to load using any mods?

Could you please send us logs?

To send logs, you can follow those steps:

Reproduce the issue by attempting to load a save and restart the game after the crash
Press Y on gamepad or F1 on keyboard in the Main Menu or Pause Menu to open Help screen
Open section Report issue
Fill up email address (required) and description (optional)
Press ‘Send report’ to send it
Update this thread with details filled in the report for us to be able to identify it. Please don't forget this step as we cannot find your logs without it.

Thank you for your patience,

Kind regards,

Keen Software House: QA Department

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Benjamin ●

Thank you very much for your support.

A few days after I wrote you there was a patch. Now everything works fine again.

Thank you,

Benjamin

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Keen Support ●

Hello, Engineer,

Thank you for letting us know, we will close the ticket. Happy to know that the issue was resolved.

Kind regards,

Keen Software House: QA Department

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