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Continue option to load game- not working - Xbox

Phil Turley shared this bug 8 months ago
Solved

Loading a game from the continue option on the load game screen causes the game to shut down and return to the Xbox home screen. I can load old saves but if then try to 'continue' next time, the game shuts down again. This happens on both my Xbox series X & Xbox series S consoles.

This problem started last week (w/c .28/8/23)

Please help.

Regards

Phil

1 I have the same bug

Replies (3)

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Keen Support ● 8 months ago

Hello Engineer,


Thank you for contacting Keen Software House. We're sorry to hear that you're experiencing issues.


We are actively working on resolving issues introduced in the new update.


Could you please send us logs? Please use a save without mods.

To send logs, you can follow those steps:

  1. Reproduce the issue by attempting to load the game via continue button and restart the game after the crash
  2. Press Y on gamepad or F1 on keyboard in the Main Menu or Pause Menu to open Help screen
  3. Open section Report issue
  4. Fill up email address (required) and description (optional)
  5. Press ‘Send report’ to send it
  6. Update this thread with details filled in the report for us to be able to identify it. Please don't forget this step as we cannot find your logs without it.

Thank you.

Kind regards,

Keen Software House: QA Department

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Phil Turley ● 8 months ago

It’s working again!

Thank you for fixing it!

Regards

Phil

Reply
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Keen Support ● 8 months ago

Hello Engineer,


Thank you for letting us know it works for you.


Kind regards,

Keen Software House: QA Department

Reply
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