Saved games wont load, new games wont start, with the same session error message

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Hello!

So just to clarify, you've renewed your Xbox Live subscription? Could you please try restarting the console and relaunching the game?

Kind Regards

Keen Software House

Hi,

Yes, I renewed my xbox live subscription (I don’t know why I need it since I purchased the game and I’m playing solo), and restarted the console several times and still the same error. Here are some images:

Thanks,

Adrián

Hello Engineer,

Could you please send us logs?

To send logs, you can follow those steps:

1. Reproduce the issue by attempting to load a saved or starting a new game
   
2. Press Y on gamepad or F1 on keyboard in the Main Menu or Pause Menu to open Help screen
3. Open section Report issue
4. Fill up email address (required) and description (optional)
5. Press ‘Send report’ to send it
6. Update this thread with details filled in the report for us to be able to identify it. Please don't forget this step as we cannot find your logs without it.

Thank you.

Kind regards,

Keen Software House: QA Department

Hi,

I resolved the issue by resetting the mac address in network settings.

Thanks,

Adrián

Hello Engineer,

Thank you for letting us know

Thank you.

Kind regards,

Keen Software House: QA Department

I cant play the game because of this and i'm on PC been like this since the update