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Permanent joining world when trying to join server Eu

Ross Field shared this bug 20 months ago
Solved

When ever I try to join my server (EU #1) I get the small window saying joining world. It remains there for quite a while before changing to a reconnecting an then back to the joining world page.

Replies (6)

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0

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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1

Hello Engineer,


Could you please check if you have the Quick Resume Xbox feature enabled for the game? It's been known to cause similar issues.

You can try disabling it.

Another option is to contact the server administrators and ask them to kill or delete your character on the server.


Official Keen Software House servers are hosted by Keen and maintained by community members. These volunteers provide day-to-day support to our community.


To contact them please take the following steps:

~Join our official Discord server https://discord.gg/keenswh

~Contact a server Administrator in the #Help-for-official-servers Discord channel


Thank you.


Kind regards,


Keen Software House: QA Department

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Hi, the quick resume area is empty atm so I think it’s off. I had my tribe mate demolish my pod and kill me. I still can’t join the server. 😬👎

Il try the discord team

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Hello, Engineer!

If killing your player didn't work, unfortunately there's not much server admins will be able to do.

Could you please send us logs?

To send logs, you can follow those steps:

  1. Reproduce the issue attempting to join the server
  2. Press Y on gamepad or F1 on keyboard in the Main Menu or Pause Menu to open Help screen
  3. Open section Report issue
  4. Fill up email address (required) and description (optional)
  5. Press ‘Send report’ to send it
  6. Update this thread with details filled in the report for us to be able to identify it

Kind Regards

Keen Software House

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1

Hello Engineer,


Very sorry you're experiencing this issue. We are aware of the issue, it's in our internal system. We will update this thread when we know more.


Thank you.

Kind regards,

Keen Software House: QA Department

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Hello,

this problem should be fixed in the latest available version 202.112.

Please let us know if it is indeed fixed on your side.

Kind regards

Keen Software House

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