Blocked access to EOS servers

When using multiple accounts from a single console (referred to as ALTs), players are sometimes blocked from joining their main server. They are still able to join other servers.

For example - EOS EU#1 Account1 played for several week with no issues. Player creates a new Xbox user called Account2 and joins the server. This is used to build a ship / base so that it is not in Account1 PCU count. The player then switches back to Account1, but is unable to join EOS EU#1. They will often not receive an error message, they just a the Joining icon on a permeant loop.

This appears to be related to an Xbox feature called "Quick Resume". Whilst it is not possible to disable this feature from the console, it is possible to delete the data that is held by it. Detailed steps can be found here - https://appuals.com/disable-quick-resume-xbox-series-x-s/

When players report this via the #Help-for-official-server channel in the discord, we used to offer the following advice:

Try the following steps:

1. Hard restart console

2. Clear Reserved Data

3. Restart Router

4. Reinstall Game

Please raise a bug report via the support portal after completing this steps regarding the issue.

We have seen a similar issue involving PC players who get stuck on the same joining screen. This usually happens after they experience a CTD (Crash to Desktop). Their character remains present on the server, but does not display the usual disconnected icon and the player remains visible in the F3 menu. This is easily solve by another player or admin killing the character. This then allows the player to rejoin.