Can't join server

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Hello, Engineer!

Are you having issues with any world with any mod or just with specific ones? Are you having issues with Lobby Games, Servers or also with single player games with mods?

Could you please try to load a game that causes issues and send us logs right after that?

To send logs, you can follow those steps:

1. Reproduce the issue attempting to load modded game
   
2. If the game crashes, launch it again
3. Press Y on gamepad or F1 on keyboard in the Main Menu or Pause Menu to open Help screen
4. Open section Report issue
5. Fill up email address (required) and description (optional)
6. Press ‘Send report’ to send it
7. Update this thread with details filled in the report for us to be able to identify it

Kind Regards

Keen Software House

Hello,

Every server I load into that is modded prompts me with the same error message. I tried loading with different mods enabled each time on a singleplayer world and I get the same error. It seems the issue is present in any kind of world that has any kind of mod enabled. I did the report for the logs under the email zc1523@outlook.com and gamertag AdmiralDogface5. If you need any additional information please let me know.

Thank you for your time and help

Hello, Engineer!

Let's try clearing the reserved space.

1. In the Xbox landing page select the game and press Options
2. Select Manage game and add-ons
3. Select saved data
4. Select Reserved space and agree in the dialogue window
5. Start the game and attempt to join a server

If that doesn't help, you may try deleting all data, but that will affect your saved games and blueprints.

Kind Regards

Keen Software House

Hello,

I tried clearing both the reserved space and saved data. Neither of the options worked unfortunately. I deleted all of my saved data from my profile as well and I still get the same error. I also tried moving it to a different storage device and that didn't do anything. I am beyond confused.

Thanks

Hello, Engineer!

Let's try reinstalling the game.

Kind Regards

Keen Software House

I've tried that about a half dozen times and still to no avail.

Hello, Engineer!

Please try a hard reset of your console.

Kind Regards

Keen Software House

Hello Engineer,

As there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.

Kind regards,

Keen Software House: QA Department