Solo or MP game cut out Internet

Kawint shared this bug ago

Won't Fix

Hello,

So I had SE for some years now but some time after the last update I have this bug.

When I am launching a Solo or MP game the internet connection of my entire PC is cut out.

I tried with my Wi-Fi, I tried with my phone as a hotspot and same problem.

My whole computer is disconnected from internet when I am in a game. But when I am on the game "Start Menu" everything is fine and I can browse MP servers list, it's only when I am in a game that internet is cut out.

After some research I found that some people on the web had a similar bug :

https://support.keenswh.com/spaceengineers/pc/topic/se-cuts-out-internethttps://steamcommunity.com/app/244850/discussions/0/2566438395208515065/

So I added my log file to my submission and here is my time sheet that I manually recorded :

- 17;17;10 : Loading MP Servers List

- 17;17;20 : Joining Server (it was the official UK#5)

- 17;17;45 : Game Loaded

- 17;17;59 : Message "Connection Problem"

Thanks in advance !

Files:

I have the same bug

Replies (2)

QA KeenSWH ●

Hello Kawint,

Sorry that you're having issues with this and thank you for reporting it. The first steps we always suggest trying are below. These can quite often iron out any issues you are having. Could you please try these first and let me know how you get on?

Verify your game files in Steam

Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files

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Delete SpaceEngineers.cfg file

It means your game configuration will be deleted
You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Delete ShaderCache folder

Same access as SpaceEngineers.cfg

Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated

Kind Regards

Laura, QA Department

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Kateřina Červená ●

Hello Engineer,

Since there are no new comments in this topic and we are still not able to reproduce it,

we are closing this thread as outdated.

In case anyone is encountering the same or similar bug, which is not already posted in a

different thread, please feel free to create a new thread with all relevant information.

Thank you.

Kind Regards

Keen Software House: QA Department

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