Server is not responding for 1/6 players

Hello Laura,

Thanks for response. You need player with issue log or our server log?

Hello, PeterovAZR!

It wouldn't hurt to have both if that is possible?

Thank you if you are able to do this :)

Kind Regards

Laura, QA Department

Here is players log. For server log i have to wait few hours. But ill send it Asap

Hello, PeterovAZR!

Is it possible to please ask the player to supply the spaceengineers log rather than the Vrage one? They are located in the same place :)

Kind Regards

Laura, QA Department

Laura, ive just got (i think) a good file.

Dear Laura,

Here are logs from 13.09.2021 - server site.

Hello, PeterovAZR!

Thank you for these. Could you please clarify if the users who cannot join are only Windows 7 users? Also, is there any way you can disable mods on the server and get the users to try to connect at all?

Kind Regards

Laura, QA Department

Hello, PeterovAZR!

Thank you for confirming at that would be excellent - I really appreciate it :)

Kind Regards

Laura, QA Department

Hello, PeterovAZR!

No problem at all, thank you for letting me know :)

Kind Regards

Laura, QA Department

Hello, PeterovAZR!

Thank you for this. So it seems if I understand this correctly, deleting the save worked and they connected. The issue is happening only with the single save and with the mods disabled? If this is the case, could you please supply a copy of the save file?

• You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves.
• Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.

Kind Regards

Laura, QA Department

Hello, PeterovAZR!

Is it possible you can delete the dead bodies of those that can't join? This has been a previous issue and wanted to rule this out.

You also say that when some of you are hosting the issue is gone? This means it is totally narrowed down to the single dedicated server yes PC? Could you also please supply the server settings you are using? Finally, I know a really silly question to ask but can you also double-check these users aren't set up as banned or anything like this on the machine? It has been done before but appreciate it's always silly to ask :)

Kind Regards

Laura, QA Department

Laura,

How to delete dead bodies?

At PC hosting we have no troubles with anyone

At Dedicated Server we have troubles with it. Dedicated server isn't physically in our city.

Noone is banned

Below you can find link to save file in ZiP archive.

https://drive.google.com/file/d/1-qaHzrS8J7Cuw61DePCAgGistL7vqeBe/view?usp=sharing

If it could help, below you can find sandbox.cfg file details:

<SessionSettings>

<GameMode>Survival</GameMode>

<InventorySizeMultiplier>10</InventorySizeMultiplier>

<BlocksInventorySizeMultiplier>10</BlocksInventorySizeMultiplier>

<AssemblerSpeedMultiplier>3</AssemblerSpeedMultiplier>

<AssemblerEfficiencyMultiplier>3</AssemblerEfficiencyMultiplier>

<RefinerySpeedMultiplier>3</RefinerySpeedMultiplier>

<OnlineMode>PUBLIC</OnlineMode>

<MaxPlayers>10</MaxPlayers>

<MaxFloatingObjects>40</MaxFloatingObjects>

<MaxBackupSaves>5</MaxBackupSaves>

<MaxGridSize>50000</MaxGridSize>

<TotalPCU>100000</TotalPCU>

<PiratePCU>50000</PiratePCU>

<MaxFactionsCount>0</MaxFactionsCount>

<BlockLimitsEnabled>GLOBALLY</BlockLimitsEnabled>

<MaxBlocksPerPlayer>100000</MaxBlocksPerPlayer>

<EnableBlockLimits>true</EnableBlockLimits>

<EnableRemoteBlockRemoval>true</EnableRemoteBlockRemoval>

<EnvironmentHostility>SAFE</EnvironmentHostility>

<AutoHealing>true</AutoHealing>

<EnableCopyPaste>true</EnableCopyPaste>

<WeaponsEnabled>true</WeaponsEnabled>

<ShowPlayerNamesOnHud>true</ShowPlayerNamesOnHud>

<ThrusterDamage>true</ThrusterDamage>

<CargoShipsEnabled>true</CargoShipsEnabled>

<EnableSpectator>false</EnableSpectator>

<WorldSizeKm>0</WorldSizeKm>

<RespawnShipDelete>false</RespawnShipDelete>

<ResetOwnership>false</ResetOwnership>

<WelderSpeedMultiplier>2</WelderSpeedMultiplier>

<GrinderSpeedMultiplier>2</GrinderSpeedMultiplier>

<RealisticSound>true</RealisticSound>

<HackSpeedMultiplier>0.33</HackSpeedMultiplier>

<PermanentDeath>false</PermanentDeath>

<AutoSaveInMinutes>5</AutoSaveInMinutes>

<EnableSaving>true</EnableSaving>

<InfiniteAmmo>false</InfiniteAmmo>

<EnableRespawnScreen>true</EnableRespawnScreen>

<EnableContainerDrops>true</EnableContainerDrops>

<SpawnShipTimeMultiplier>1</SpawnShipTimeMultiplier>

<ProceduralDensity>0.35</ProceduralDensity>

<ProceduralSeed>0</ProceduralSeed>

<DestructibleBlocks>true</DestructibleBlocks>

<EnableIngameScripts>true</EnableIngameScripts>

<ViewDistance>20000</ViewDistance>

<FloraDensity>20</FloraDensity>

<EnableToolShake>true</EnableToolShake>

<VoxelGeneratorVersion>2</VoxelGeneratorVersion>

<EnableOxygen>true</EnableOxygen>

<EnableOxygenPressurization>true</EnableOxygenPressurization>

<Enable3rdPersonView>true</Enable3rdPersonView>

<EnableEncounters>true</EnableEncounters>

<EnableFlora>true</EnableFlora>

<EnableConvertToStation>true</EnableConvertToStation>

<StationVoxelSupport>false</StationVoxelSupport>

<EnableSunRotation>true</EnableSunRotation>

<EnableRespawnShips>true</EnableRespawnShips>

<ScenarioEditMode>false</ScenarioEditMode>

<Scenario>false</Scenario>

<CanJoinRunning>true</CanJoinRunning>

<PhysicsIterations>8</PhysicsIterations>

<SunRotationIntervalMinutes>240</SunRotationIntervalMinutes>

<EnableJetpack>true</EnableJetpack>

<SpawnWithTools>true</SpawnWithTools>

<StartInRespawnScreen>false</StartInRespawnScreen>

<EnableVoxelDestruction>true</EnableVoxelDestruction>

<MaxDrones>5</MaxDrones>

<EnableDrones>true</EnableDrones>

<EnableWolfs>true</EnableWolfs>

<EnableSpiders>true</EnableSpiders>

<FloraDensityMultiplier>1</FloraDensityMultiplier>

<EnableStructuralSimulation>false</EnableStructuralSimulation>

<MaxActiveFracturePieces>50</MaxActiveFracturePieces>

<BlockTypeLimits>

</BlockTypeLimits>

<EnableScripterRole>false</EnableScripterRole>

<MinDropContainerRespawnTime>5</MinDropContainerRespawnTime>

<MaxDropContainerRespawnTime>20</MaxDropContainerRespawnTime>

<EnableTurretsFriendlyFire>true</EnableTurretsFriendlyFire>

<EnableSubgridDamage>true</EnableSubgridDamage>

<SyncDistance>3000</SyncDistance>

<ExperimentalMode>true</ExperimentalMode>

<AdaptiveSimulationQuality>true</AdaptiveSimulationQuality>

<EnableVoxelHand>true</EnableVoxelHand>

<RemoveOldIdentitiesH>0</RemoveOldIdentitiesH>

<TrashRemovalEnabled>true</TrashRemovalEnabled>

<StopGridsPeriodMin>15</StopGridsPeriodMin>

<TrashFlagsValue>7706</TrashFlagsValue>

<AFKTimeountMin>0</AFKTimeountMin>

<BlockCountThreshold>20</BlockCountThreshold>

<PlayerDistanceThreshold>500</PlayerDistanceThreshold>

<OptimalGridCount>0</OptimalGridCount>

<PlayerInactivityThreshold>0</PlayerInactivityThreshold>

<PlayerCharacterRemovalThreshold>15</PlayerCharacterRemovalThreshold>

<VoxelTrashRemovalEnabled>false</VoxelTrashRemovalEnabled>

<VoxelPlayerDistanceThreshold>5000</VoxelPlayerDistanceThreshold>

<VoxelGridDistanceThreshold>5000</VoxelGridDistanceThreshold>

<VoxelAgeThreshold>24</VoxelAgeThreshold>

<EnableResearch>true</EnableResearch>

<EnableGoodBotHints>false</EnableGoodBotHints>

<OptimalSpawnDistance>16000</OptimalSpawnDistance>

<EnableAutorespawn>true</EnableAutorespawn>

<EnableBountyContracts>true</EnableBountyContracts>

<EnableSupergridding>true</EnableSupergridding>

<EnableEconomy>true</EnableEconomy>

<DepositsCountCoefficient>1</DepositsCountCoefficient>

<DepositSizeDenominator>60</DepositSizeDenominator>

<WeatherSystem>true</WeatherSystem>

<HarvestRatioMultiplier>0.8</HarvestRatioMultiplier>

<TradeFactionsCount>15</TradeFactionsCount>

<StationsDistanceInnerRadius>10000000</StationsDistanceInnerRadius>

<StationsDistanceOuterRadiusStart>10000000</StationsDistanceOuterRadiusStart>

<StationsDistanceOuterRadiusEnd>30000000</StationsDistanceOuterRadiusEnd>

<EconomyTickInSeconds>1200</EconomyTickInSeconds>

<SimplifiedSimulation>false</SimplifiedSimulation>

<SuppressedWarnings />

<EnablePcuTrading>true</EnablePcuTrading>

<FamilySharing>true</FamilySharing>

<EnableSelectivePhysicsUpdates>false</EnableSelectivePhysicsUpdates>

<PredefinedAsteroids>true</PredefinedAsteroids>

<UseConsolePCU>false</UseConsolePCU>

<MaxPlanets>99</MaxPlanets>

<OffensiveWordsFiltering>false</OffensiveWordsFiltering>

<AdjustableMaxVehicleSpeed>true</AdjustableMaxVehicleSpeed>

<EnableMatchComponent>false</EnableMatchComponent>

<PreMatchDuration>0</PreMatchDuration>

<MatchDuration>0</MatchDuration>

<PostMatchDuration>0</PostMatchDuration>

<EnableFriendlyFire>true</EnableFriendlyFire>

<EnableTeamBalancing>false</EnableTeamBalancing>

<CharacterSpeedMultiplier>1</CharacterSpeedMultiplier>

<EnableRecoil>true</EnableRecoil>

<EnvironmentDamageMultiplier>1</EnvironmentDamageMultiplier>

<EnableGamepadAimAssist>false</EnableGamepadAimAssist>

<BackpackDespawnTimer>5</BackpackDespawnTimer>

<EnableFactionPlayerNames>false</EnableFactionPlayerNames>

</SessionSettings>

<LoadWorld>C:\Gameserver\varserver\844356\saves\Saves\World</LoadWorld>

<IP>62.104.34.12</IP>

<SteamPort>8766</SteamPort>

<ServerPort>27016</ServerPort>

<AsteroidAmount>0</AsteroidAmount>

<Administrators>

<unsignedLong>Steam64ID</unsignedLong>

</Administrators>

<Banned />

<Mods />

<GroupID>0</GroupID>

<ServerName>Khorne Server</ServerName>

<WorldName>World</WorldName>

<VerboseNetworkLogging>false</VerboseNetworkLogging>

<PauseGameWhenEmpty>true</PauseGameWhenEmpty>

<MessageOfTheDay />

<MessageOfTheDayUrl />

<AutoRestartEnabled>true</AutoRestartEnabled>

<AutoRestatTimeInMin>0</AutoRestatTimeInMin>

<AutoRestartSave>true</AutoRestartSave>

<AutoUpdateEnabled>false</AutoUpdateEnabled>

<AutoUpdateCheckIntervalInMin>10</AutoUpdateCheckIntervalInMin>

<AutoUpdateRestartDelayInMin>15</AutoUpdateRestartDelayInMin>

<AutoUpdateSteamBranch />

<AutoUpdateBranchPassword />

<IgnoreLastSession>false</IgnoreLastSession>

<PremadeCheckpointPath>C:\Gameserver\varserver\844356\Content\CustomWorlds\Star System</PremadeCheckpointPath>

<ServerDescription />

<ServerPasswordHash>HQDwKlVfshBHudY7C/Y3plMfRmk=</ServerPasswordHash>

<ServerPasswordSalt>N2WF4meI1ep5L35WeNJVig==</ServerPasswordSalt>

<Reserved />

<RemoteApiEnabled>true</RemoteApiEnabled>

<RemoteSecurityKey>f0aC7EptFMasw0F6K/YyTQ==</RemoteSecurityKey>

<RemoteApiPort>8074</RemoteApiPort>

<Plugins />

<WatcherInterval>30</WatcherInterval>

<WatcherSimulationSpeedMinimum>0.05</WatcherSimulationSpeedMinimum>

<ManualActionDelay>5</ManualActionDelay>

<ManualActionChatMessage>Server will be shut down in {0} min(s).</ManualActionChatMessage>

<AutodetectDependencies>true</AutodetectDependencies>

<SaveChatToLog>false</SaveChatToLog>

<NetworkType>steam</NetworkType>

<ConsoleCompatibility>false</ConsoleCompatibility>

<NetworkParameters />

</MyConfigDedicated>

Hello, PeterovAZR!

There are a couple of things. Firstly, it really does sound like the problem is with the dedicated PC if you're not having it anywhere else. If you were having it at another location (which I don't think you are?) I would say it could be an issue with the save or something else. Secondly, we ask as a minimum requirement to have Windows 10 rather than Windows 7 sadly. With regards to the bodies, you should be able to locate these in the entity list. Are you able to locate them through there? :)

Kind Regards

Laura, QA Department

Hello, PeterovAZR!

Thank you for the reply. If you believe it points to an OS problem, unfortunately as mentioned before our minimum requirements for the game are Windows 10. I'm really sorry about this. If you believe the issue points to something else, then we would look into what the cause is but WIndows 7 is below our minimum requirements.

Kind Regards

Laura, QA Departtmtnet

Hello, PeterovAZR!

Just to follow up with the above comment. One of our testers had a look as they have Windows 7. They were able to connect to their dedicated Window 10 server without issue which may point towards either an issue with your dedicated server PC or the users trying to connect as mentioned before.

Kind Regards

Laura, QA Department