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Performance Problems
Won't Fix
Game played well for several hours then began "locking up". It will go for several minutes between 1-5 minutes of paused gameplay. Sometimes it locks up visually and audibly. Other times the grass is blowing or the sound is still going.
The zipped "saved file" is 3.18MB. I could use help on how to send it.
The .log file is .cfg. I will require help here again. Your site won't allow me to send it either.
Best,
Dustin Davis
I have the same bug
Hello, Engineer!
Thank you for contacting us. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link. Can you please write us your PC specs? If possible, could you use your steam account on a different PC?
Thank you.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Thank you for contacting us. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link. Can you please write us your PC specs? If possible, could you use your steam account on a different PC?
Thank you.
Kind Regards
Keen Software House: QA Department
https://drive.google.com/drive/folders/1lf_RXTiDZFZ0I8lXaOwlDWvBiHTbVt7T?usp=sharing
PROCESSOR: Intel® Core™ i5-3570K CPU @ 3.40GHz (Drivers updated August 4th, 2020)
GRAPHICS: NVIDIA GeForce GTX 960 (Drivers updated August 4th, 2020)
AUDIO: NVIDIA High Definition Audio
MEMORY: 16 GB
STORAGE: Samsung SSD 850 EVO 250GB
Unfortunately, I can't use steam on another computer.
Best,
Dustin
https://drive.google.com/drive/folders/1lf_RXTiDZFZ0I8lXaOwlDWvBiHTbVt7T?usp=sharing
PROCESSOR: Intel® Core™ i5-3570K CPU @ 3.40GHz (Drivers updated August 4th, 2020)
GRAPHICS: NVIDIA GeForce GTX 960 (Drivers updated August 4th, 2020)
AUDIO: NVIDIA High Definition Audio
MEMORY: 16 GB
STORAGE: Samsung SSD 850 EVO 250GB
Unfortunately, I can't use steam on another computer.
Best,
Dustin
Greetings,
As an update to what I'm experiencing I would like to share what countermeasures haven't worked so far.
Uninstalled the game, deleted all local files, and then reinstalled. No change.
SDK Mod: Replaced select files at first and then the whole thing. No change.
Updated Processor and Graphics Card drivers. No change.
Changed several of the 3D graphics settings. Restored to Default. No change.
NEW: The game does it in the Main Menu screen too. It will suddenly lock up the controls, after a few seconds the audio and video will lock up. Several minutes later it all comes back suddenly.
I hope this helps.
Greetings,
As an update to what I'm experiencing I would like to share what countermeasures haven't worked so far.
Uninstalled the game, deleted all local files, and then reinstalled. No change.
SDK Mod: Replaced select files at first and then the whole thing. No change.
Updated Processor and Graphics Card drivers. No change.
Changed several of the 3D graphics settings. Restored to Default. No change.
NEW: The game does it in the Main Menu screen too. It will suddenly lock up the controls, after a few seconds the audio and video will lock up. Several minutes later it all comes back suddenly.
I hope this helps.
Hello, D Davis!
I appreciate this thread is quite old. Is this still an issue that persists with you? There have been a number of updates since your post and appreciate this may have been solved in which case I will close this thread for you. Please let me know :)
Kind Regards
Laura, QA Department
Hello, D Davis!
I appreciate this thread is quite old. Is this still an issue that persists with you? There have been a number of updates since your post and appreciate this may have been solved in which case I will close this thread for you. Please let me know :)
Kind Regards
Laura, QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
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