Keen EU 2
Got home sutarday afternoon and finaly had some free time to play, which i am shure a lot of people do on weekends, its not unheard off.
Where i usualy play, Keen EU2 is nowhere to be found.
Now its sunday, 2 AM and its still offline or somethingh.
The other thingh is you are a "large" software house yet there is not a single person working weekends, atleast not on theese suport forums which is a damn shame.
You should have 24/7 support.
If its too much for you you can always go do somethingh ealse and sell the game to a proper software company that might actualy put some effort in to it.