Intel Graphics - Graphical Memory Leak
To start, this problem can be seen as some if not all of the colors and lighting within the game to promptly fail, resulting in colorless geometric shapes if not completely black screens.
The problem has been attempted to be fixed with a clean install, switching versions, downgrading to dx9 then back, tinkering of settings, validation of game files, updating of drivers, updating windows as a whole, but to no avail. However the following information can be gleamed.
- Upon looking at the torus ring of the sun, only silhouettes of objects can be seen.
- The bug carries across all versions and remains on computer permanently.
- Everything is normal when within space.
- Dx9 no longer has its silhouettes lose color, but the torus ring of the sun is still present.
- Enabling post processing makes the problem significantly worse as hexagonal black zones can be seen when not looking directly at the sky
This problem has also happened before and as such here is the following conditions that's triggered this problem both now and then;
- In both cases, both computers were using an Intel Graphics card.
- Both computers were playing space engineers for about 2-3 years with no problem.
- An update triggered this irreversible effect.
This has lead me to believe that something is not being correctly handled graphically wise when it comes to the Intel Cards. Attached are the logs and photos of the problem during this endeavor.
A friend of mine was having this similar issue. After doing some testing I found out it's actually whatever mesh and textures they use for the atmosphere of planets. I made a custom planet that is earth-like, using all the vanilla settings, however i used the value <HasAtmosphere>false</HasAtmosphere>and she no longer gets black textures while on earth. This custom planet i made also worked for another individual in this steam thread https://steamcommunity.com/app/244850/discussions/0/3276824488714795374/?ctp=4
I would love if you could give my planet a try and see if it works for you. https://steamcommunity.com/sharedfiles/filedetails/?id=1549037799
Instructions; Start with lone survivor or empty world. Load in the mod. Once you load in, do Shift+F10 for the spawn menu, and spawn in the planet called 'Kara'(Named after my friend who had the issue) and see if that works for you. More information for specifics can be found in that stream thread. My username is SICC.
I hope this helps, and I hope Keen takes a look at this as well.
A friend of mine was having this similar issue. After doing some testing I found out it's actually whatever mesh and textures they use for the atmosphere of planets. I made a custom planet that is earth-like, using all the vanilla settings, however i used the value <HasAtmosphere>false</HasAtmosphere>and she no longer gets black textures while on earth. This custom planet i made also worked for another individual in this steam thread https://steamcommunity.com/app/244850/discussions/0/3276824488714795374/?ctp=4
I would love if you could give my planet a try and see if it works for you. https://steamcommunity.com/sharedfiles/filedetails/?id=1549037799
Instructions; Start with lone survivor or empty world. Load in the mod. Once you load in, do Shift+F10 for the spawn menu, and spawn in the planet called 'Kara'(Named after my friend who had the issue) and see if that works for you. More information for specifics can be found in that stream thread. My username is SICC.
I hope this helps, and I hope Keen takes a look at this as well.
I am also linking further discussions that appear to have encountered the same problems but the underlying connection between them is that they all use Intel Graphics cards.
This first link was found and addressed by Dan2D3D on the Steam Forums,
The second link was reported here to the Keen Forums.
Granted, while their problem descriptions are slightly unique into what and when it occurred, each problem had an issue with textures and each had noted that their graphics cards were Intel's.
I am also linking further discussions that appear to have encountered the same problems but the underlying connection between them is that they all use Intel Graphics cards.
This first link was found and addressed by Dan2D3D on the Steam Forums,
The second link was reported here to the Keen Forums.
Granted, while their problem descriptions are slightly unique into what and when it occurred, each problem had an issue with textures and each had noted that their graphics cards were Intel's.
Yes, my friend is using an Intel i3 6100 with the iGPU. I can also confirm that deleting the planets doesn't fix the issue and she needs to reload the world for the textures to go back to normal.
I made this reddit thread about a week ago that has some screenshots of what she was seeing which is very similar to what you have shown.
https://www.reddit.com/r/spaceengineers/comments/9q9tpj/black_textures_on_everything/
Yes, my friend is using an Intel i3 6100 with the iGPU. I can also confirm that deleting the planets doesn't fix the issue and she needs to reload the world for the textures to go back to normal.
I made this reddit thread about a week ago that has some screenshots of what she was seeing which is very similar to what you have shown.
https://www.reddit.com/r/spaceengineers/comments/9q9tpj/black_textures_on_everything/
Same problem. Black geometry shapes with post processing on. Extreme shadow problems without it on.
PC:
cpu: ryzen 7 2700x
GPU: GTX 1070ti
MOBO: MSI X470 gaming plus
RAM: Corsair Vengeance LPX 2x8 Gb 3200
OS: Windows 10
Same problem. Black geometry shapes with post processing on. Extreme shadow problems without it on.
PC:
cpu: ryzen 7 2700x
GPU: GTX 1070ti
MOBO: MSI X470 gaming plus
RAM: Corsair Vengeance LPX 2x8 Gb 3200
OS: Windows 10
Hello, Engineer!
Thank you for your feedback! Your topic has been added between considered issues.
Please keep voting for the issue as it will help us to identify the most serious bugs.
We really appreciate your patience.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Thank you for your feedback! Your topic has been added between considered issues.
Please keep voting for the issue as it will help us to identify the most serious bugs.
We really appreciate your patience.
Kind Regards
Keen Software House: QA Department
Hi,
Here is a video I recorded of the same issue of which I am having, I hope this helps.
https://youtu.be/fDHJpHJzNHQ
My computer specifications are:
i7-7700k
32GB of RAM
Z270X-Gaming K7 motherboard
Intel HD630 Graphics
Hi,
Here is a video I recorded of the same issue of which I am having, I hope this helps.
https://youtu.be/fDHJpHJzNHQ
My computer specifications are:
i7-7700k
32GB of RAM
Z270X-Gaming K7 motherboard
Intel HD630 Graphics
Just coming back with a quick update.
*1.181 is the last update that correctly works. Puzzling considering it was working fine during the last major update (multiplayer)
*Tinkering with the Planet Generator file and setting a planets atmosphere to behave exactly like the moon allows it to work as expected. Further evidence something with the atmosphere is busted.
I wonder if theres any mods that removes whatevers offending the atmosphere on planets such that it can be played on again...
Just coming back with a quick update.
*1.181 is the last update that correctly works. Puzzling considering it was working fine during the last major update (multiplayer)
*Tinkering with the Planet Generator file and setting a planets atmosphere to behave exactly like the moon allows it to work as expected. Further evidence something with the atmosphere is busted.
I wonder if theres any mods that removes whatevers offending the atmosphere on planets such that it can be played on again...
I feel like I'm behind in this little problem here but it seems that it doesn't matter what makes it do that. the only maps that I can load are the lone survivor and the easy start. Plus the fact that I have my graphics on low (to increase performance) and I still keep getting the black hexagonal shapes. Is there a more simple way to fix it than alter the game files?
I feel like I'm behind in this little problem here but it seems that it doesn't matter what makes it do that. the only maps that I can load are the lone survivor and the easy start. Plus the fact that I have my graphics on low (to increase performance) and I still keep getting the black hexagonal shapes. Is there a more simple way to fix it than alter the game files?
Hey
Has there been any fix to the issue yet? I have experienced this issue in Space Engineers worlds with planets as well as in Medieval Engineers.
My Specs:
Asus Vivobook F510UA-AH55
CPU: Intel Core i5 8250U
RAM: 16GB DDR4
GPU: Intel UHD Graphics 620
Hey
Has there been any fix to the issue yet? I have experienced this issue in Space Engineers worlds with planets as well as in Medieval Engineers.
My Specs:
Asus Vivobook F510UA-AH55
CPU: Intel Core i5 8250U
RAM: 16GB DDR4
GPU: Intel UHD Graphics 620
Sadly I don't believe so. The issue is from Intel integrated GPU's that causes this issue for whatever reason. Unfortunately the only real thing people can do is thumb up this post and hope if it gets enough votes they'll look into it. It's been on the 'considered' status for quite a while.
Sadly I don't believe so. The issue is from Intel integrated GPU's that causes this issue for whatever reason. Unfortunately the only real thing people can do is thumb up this post and hope if it gets enough votes they'll look into it. It's been on the 'considered' status for quite a while.
Hmm, one has to wonder what you’re actually doing here at this point. I mean if that’s your point of view shouldn't you be playing games with your GPU and not sharing an unpopular and irrelevant opinion in a support group for something you don’t have/use?
It worked in 2018. The game only got older. Older games are less demanding yet now it doesn’t work. Doesn't matter what device or feature that’s a bug that needs fixing.
Also in related news, low settings do exist for a reason and for the vast majority of this game your performance should be the exact same.
On Wed, 10 Jul 2019 at 17:05, <support@support.keenswh.com> wrote:
Hmm, one has to wonder what you’re actually doing here at this point. I mean if that’s your point of view shouldn't you be playing games with your GPU and not sharing an unpopular and irrelevant opinion in a support group for something you don’t have/use?
It worked in 2018. The game only got older. Older games are less demanding yet now it doesn’t work. Doesn't matter what device or feature that’s a bug that needs fixing.
Also in related news, low settings do exist for a reason and for the vast majority of this game your performance should be the exact same.
On Wed, 10 Jul 2019 at 17:05, <support@support.keenswh.com> wrote:
Nonsense that is proven with a video uploaded to YouTube above? No wonder you’re having issues with your fix.
Look if you’re trying to help in some way then it’s appreciated and I apologize for the tone taken with you to a degree. Abusing the hardware that is the subject of the whole thread will earn you that though.
There’s definitely adjustable particle effects in the pause menu settings that change large black boxes into just blacked out textures. Please take a look at the screenshot taken by another user above about the hex/octagons and compare it to my video which has said particle effects off and just seems to have black texture issues on the same hardware. I do realize that this is definitely not the case for some online levels I tried however so there’s truth in what both of us are saying.
On Thu, 11 Jul 2019 at 16:49, <support@support.keenswh.com> wrote:
Nonsense that is proven with a video uploaded to YouTube above? No wonder you’re having issues with your fix.
Look if you’re trying to help in some way then it’s appreciated and I apologize for the tone taken with you to a degree. Abusing the hardware that is the subject of the whole thread will earn you that though.
There’s definitely adjustable particle effects in the pause menu settings that change large black boxes into just blacked out textures. Please take a look at the screenshot taken by another user above about the hex/octagons and compare it to my video which has said particle effects off and just seems to have black texture issues on the same hardware. I do realize that this is definitely not the case for some online levels I tried however so there’s truth in what both of us are saying.
On Thu, 11 Jul 2019 at 16:49, <support@support.keenswh.com> wrote:
Sorry I’m not in the game right now. It was Postprocessing. Likely bloom or AO.
On Thu, 11 Jul 2019 at 22:57, <support@support.keenswh.com> wrote:
Sorry I’m not in the game right now. It was Postprocessing. Likely bloom or AO.
On Thu, 11 Jul 2019 at 22:57, <support@support.keenswh.com> wrote:
I'm currently facing the very same issues with Space Engineers as well, where planets, blocks (small and large) tools, weapons, character models, essentially the entirety of the game either be creative/survival, experimental or normal, except the space between planets. I recently discovered it was due to the fact that I am using a HP computer, with an Intel Processor. My specs are currently less than the minimum (link for the thread on steam here: https://steamcommunity.com/app/244850/discussions/0/1644292549022911649/). So far, I've reinstalled Space Engineers, and looking to see if anything was "fixed." If not, then I'll explain that when I get into a game, all I see are black hexagons all across my screen (as shown in this video: https://www.youtube.com/watch?v=OcBeJbxn-54). I'll provide an update to my comment when I "test" the game on my end... until then, I'll also try and find the "log file" for when the bug occurs, and edit here as well, as recommended by Dan2D3D (steam name).
Edit: Game still the same after reinstalling... now looking for the "log file" that I'm told I'm able to find and share...
I'm currently facing the very same issues with Space Engineers as well, where planets, blocks (small and large) tools, weapons, character models, essentially the entirety of the game either be creative/survival, experimental or normal, except the space between planets. I recently discovered it was due to the fact that I am using a HP computer, with an Intel Processor. My specs are currently less than the minimum (link for the thread on steam here: https://steamcommunity.com/app/244850/discussions/0/1644292549022911649/). So far, I've reinstalled Space Engineers, and looking to see if anything was "fixed." If not, then I'll explain that when I get into a game, all I see are black hexagons all across my screen (as shown in this video: https://www.youtube.com/watch?v=OcBeJbxn-54). I'll provide an update to my comment when I "test" the game on my end... until then, I'll also try and find the "log file" for when the bug occurs, and edit here as well, as recommended by Dan2D3D (steam name).
Edit: Game still the same after reinstalling... now looking for the "log file" that I'm told I'm able to find and share...
I found a solution that is better than playing with no atmospheres, this obviously will only work on single player but with my solution you can still enjoy the atmospheres. I'm still in the testing phase so bare with me.
When you start any game your environment will go black due to the atmospheres. Save and exit that game. Now located your save fill in %appdata% in the space engineers folder under saves. For this example I will be using the solar system start and i'll choose "Earth Like" spawn because that seems to be the most popular. Once i'm in the save files location locate the file that is named "SANDBOX_0_0_0_" and open it with any text editor. Next thing to CTRL F and search for "<HasAtmosphere>true</HasAtmosphere>" Now this is where we get tricky. The first one you'll find should be the "Earth Like" planet, doesn't take much searching as its two lines above where you found the HasAtmosphere. Leave the "Earth Like" planet true but on all other ones change it to "<HasAtmosphere>false</HasAtmosphere>". Now that we changed all the others except "Earth LIke" we can go back up to it and located the next value right below "<HasAtmosphere>true</HasAtmosphere>" where it says "<AtmosphereRadius>105000</AtmosphereRadius>". I changed this value to "<AtmosphereRadius>75000</AtmosphereRadius>". The last couple steps is to save that file and then delete the file named something similar to "SANDBOX_0_0_0_.sbsB5" now the sbsB5 can be like sbsB1 or something, doesn't matter, delete it.
Now when I began my save again I didn't black out. I'm still testing the affects of this but I believe It should work, and I haven't had a black out yet. I haven't done a long test yet but I may do that today. I assume if it does black out I can just save and exit and load back up. Also, if you want to play on Mars or something, do the same steps but instead do the extra steps for Mars. This is still a temporary fix to this issue and you can't play online unless you create a specific world with these settings. I hope this brings you some enjoyment as you can now enjoy a planet with an atmosphere. I am not very technically inclined so I just happen to find this solution after hours of testing. If this works for you, please leave a comment so others may see it works or doesn't. I'm unsure if this will work for you, but hey, worth a shot right?.
Thanks everyone.
I found a solution that is better than playing with no atmospheres, this obviously will only work on single player but with my solution you can still enjoy the atmospheres. I'm still in the testing phase so bare with me.
When you start any game your environment will go black due to the atmospheres. Save and exit that game. Now located your save fill in %appdata% in the space engineers folder under saves. For this example I will be using the solar system start and i'll choose "Earth Like" spawn because that seems to be the most popular. Once i'm in the save files location locate the file that is named "SANDBOX_0_0_0_" and open it with any text editor. Next thing to CTRL F and search for "<HasAtmosphere>true</HasAtmosphere>" Now this is where we get tricky. The first one you'll find should be the "Earth Like" planet, doesn't take much searching as its two lines above where you found the HasAtmosphere. Leave the "Earth Like" planet true but on all other ones change it to "<HasAtmosphere>false</HasAtmosphere>". Now that we changed all the others except "Earth LIke" we can go back up to it and located the next value right below "<HasAtmosphere>true</HasAtmosphere>" where it says "<AtmosphereRadius>105000</AtmosphereRadius>". I changed this value to "<AtmosphereRadius>75000</AtmosphereRadius>". The last couple steps is to save that file and then delete the file named something similar to "SANDBOX_0_0_0_.sbsB5" now the sbsB5 can be like sbsB1 or something, doesn't matter, delete it.
Now when I began my save again I didn't black out. I'm still testing the affects of this but I believe It should work, and I haven't had a black out yet. I haven't done a long test yet but I may do that today. I assume if it does black out I can just save and exit and load back up. Also, if you want to play on Mars or something, do the same steps but instead do the extra steps for Mars. This is still a temporary fix to this issue and you can't play online unless you create a specific world with these settings. I hope this brings you some enjoyment as you can now enjoy a planet with an atmosphere. I am not very technically inclined so I just happen to find this solution after hours of testing. If this works for you, please leave a comment so others may see it works or doesn't. I'm unsure if this will work for you, but hey, worth a shot right?.
Thanks everyone.
!!!!!FIXED!!!!!
I manually updated drivers from intel website and restarted system and my textures are loading perfectly. I have hp laptop with intel uhd620.
to manually install follow this guide:
https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/
For some reason the HP version of the same driver update wasn't working.
I guess Intel was working on it all along.
Post if this works for you guys too.
ps.. The name of the .inf in my extracted folder was actually iigd_dch.inf
Good luck and happy engineering.
!!!!!FIXED!!!!!
I manually updated drivers from intel website and restarted system and my textures are loading perfectly. I have hp laptop with intel uhd620.
to manually install follow this guide:
https://www.howtogeek.com/343287/how-to-fix-the-driver-being-installed-is-not-validated-for-this-computer-on-intel-computers/
For some reason the HP version of the same driver update wasn't working.
I guess Intel was working on it all along.
Post if this works for you guys too.
ps.. The name of the .inf in my extracted folder was actually iigd_dch.inf
Good luck and happy engineering.
Some new findings on the issue: I started up a world on Earth with my same laptop using the Intel Core i5 8250U with its UHD 620 graphics and I had mods on and got the shape colorless texture less experience as always, but the day before it had worked but only when I had been streaming the game on Discord in my server. So I exited the world and started streaming to the general voice channel in my server and then loaded up the game and it worked! I have colors and textures. Who would've thunk it. Well just putting this here for anyone who wants it. I don't know what drivers I'm using, but I haven't updated any since I got the laptop back in July of 2018.
Some new findings on the issue: I started up a world on Earth with my same laptop using the Intel Core i5 8250U with its UHD 620 graphics and I had mods on and got the shape colorless texture less experience as always, but the day before it had worked but only when I had been streaming the game on Discord in my server. So I exited the world and started streaming to the general voice channel in my server and then loaded up the game and it worked! I have colors and textures. Who would've thunk it. Well just putting this here for anyone who wants it. I don't know what drivers I'm using, but I haven't updated any since I got the laptop back in July of 2018.
Hello!
I have been reading through the comments and it appears that people have found a fix with drivers. Am I ok to mark this as solved? Jouster500, I don't want to close it without checking on you first as you're the original poster but I can't see that you mentioned yours was fixed.
Please let me know :)
Kind Regards
Laura, QA Department
Hello!
I have been reading through the comments and it appears that people have found a fix with drivers. Am I ok to mark this as solved? Jouster500, I don't want to close it without checking on you first as you're the original poster but I can't see that you mentioned yours was fixed.
Please let me know :)
Kind Regards
Laura, QA Department
Hello, Engineers!
Since this issue is rather old now, and you seems to find the fix by properly updating and installing the manufacturer's drivers, can anyone please let me know if you are still experiencing it, or the fix is working for all of you now?
Any information on this will be appreciated.
Thanks in advancce.
Kind Regards
Keen Software House: QA Department
Hello, Engineers!
Since this issue is rather old now, and you seems to find the fix by properly updating and installing the manufacturer's drivers, can anyone please let me know if you are still experiencing it, or the fix is working for all of you now?
Any information on this will be appreciated.
Thanks in advancce.
Kind Regards
Keen Software House: QA Department
Hello, Engineers!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
Hello, Engineers!
Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.
If you or any other player will experience this issue again, please make a new thread and provide all needed info there.
Thank you for understanding.
Kind Regards
Keen Software House: QA Department
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