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Game doesn't start

Moritz shared this bug 3 years ago
Solved

Game starts (Blackscreen+mouse arrow) than crashes without message

Replies (1)

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Hello, Moritz,

thanks for letting us know about your issue and we are sorry that you are experiencing it.

Can you please share more information? Does the crash start to occur lately or did you experience it even before? Is it related to update of the game to v197.181 or did this version worked for you after update? Are you still experiencing it, or was it some one time issue?

Can you try to verify integrity of game files through Steam - right click on SE in your library - Properties - Local Files?

If this won´t help you, please try to delete SpaceEngineers.cfg file and/or SharedCache folder. You can find those in Roaming folder - you can access your this folder by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

If none of solutions written above would work, next thing I would recommend is to back up your whole Space Engineers Roaming folder (especially saves and mods folders) and delete it. This folder will be created anew upon next start of the game with all data in it fresh.

You can also try to restart Steam, reinstall VC Redist 2017, update graphic drivers, reinstall the game, make sure your operating system is fully updated.

Please let me know if any of proposed solution worked for you.

Kind Regards

Keen Software House: QA Department

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Can you please share more information? Does the crash start to occur lately or did you experience it even before? Is it related to update of the game to v197.181 or did this version worked for you after update? Are you still experiencing it, or was it some one time issue?

I haven't played for a while so i don't know since when it doesn't worked. But I'm sure that it was an older version than v197.181.

Can you try to verify integrity of game files through Steam - right click on SE in your library - Properties - Local Files?

I already did this before writing in this forum - there where no errors.

If this won´t help you, please try to delete SpaceEngineers.cfg file and/or SharedCache folder. You can find those in Roaming folder - you can access your this folder by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

It didn't work.

If none of solutions written above would work, next thing I would recommend is to back up your whole Space Engineers Roaming folder (especially saves and mods folders) and delete it. This folder will be created anew upon next start of the game with all data in it fresh.

It didn't work.

You can also try to restart Steam, reinstall VC Redist 2017, update graphic drivers, reinstall the game, make sure your operating system is fully updated.

After reinstalling VC Redist x64 from here:

https://support.microsoft.com/de-de/topic/aktuelle-unterst%C3%BCtzte-downloads-f%C3%BCr-visual-c-2647da03-1eea-4433-9aff-95f26a218cc0

and deleting the SE-Roaming folder, I restarted the game and got a blackscreen. After starting it the secound timei got to the screen in the attachement. After waiting a few secounds the game crashes again (if i press the OK-button nothing happens). After this crash the screen is always black after restarting the game again.

My operatingsystem (WIN10) is up to date and my graphics driver is also the newest Version.


So I put you my hardware configuration into the attachements, maybe it helps. If not I might have to wait for a bigger patch and hope the best.

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Hello, Moritz,

sorry it took this long to reply, but... I got some more possible workarounds solution tips from my colleague.

After you try it once more, and when crash happens, can you run "Windows Event Viewer"? Can you copy the log from this as well and drop it here? It´s possible it will be problem with kernellbase.dll pointing towards corrupted windows account. In this case, the issue shall be gone for you if you will run the game from new windows user that has fresh data and libraries.

You can also try to add parameter (-skipintro) in Steam - SE - Properties - General - Launch Options.

steamwebhelper_MFMxp3d0ay

This is working for some players.

Another possible workaround working for some is this: locate your ":\Steam\SteamApps\common\SpaceEngineers\Content\Videos" folder and either delete it completely, or rename the "Videos" folder.

Hope some of these works and the game stops to crash for you.

Please let me know.

Kind Regards

Keen Software House: QA Department

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I'm sure you are right about the kernel Problem:

Name der fehlerhaften Anwendung: SpaceEngineers.exe, Version: 1.0.0.0, Zeitstempel: 0xbdc4921a

Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.19041.906, Zeitstempel: 0x2f2f77bf

Ausnahmecode: 0xc0000005

Fehleroffset: 0x000000000002f3a9

ID des fehlerhaften Prozesses: 0x46f4

Startzeit der fehlerhaften Anwendung: 0x01d72b0da0562c39

Pfad der fehlerhaften Anwendung: E:\Spiele\SteamLibrary\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe

Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll

Berichtskennung: a3130e24-8589-4842-abec-ae727a29ca8d

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:


System

- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Version 0
Level 2
Task 100
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2021-04-06T17:53:01.3747778Z
EventRecordID 8256
Correlation
- Execution
[ ProcessID] 0 [ ThreadID] 0
Channel Application
Computer DESKTOP-1N1D2U8
Security

- EventData
function Toggle(node) { if (!window.fullyLoaded) return; // Expand the branch? if (node.nextSibling.style.display == 'none') { // Change the sign from "+" to "-". var tBodyNode = node.childNodes[0]; var trNode = tBodyNode.childNodes[0]; var tdNode = trNode.childNodes[0]; var bNode = tdNode.childNodes[0]; var textNode = bNode.childNodes[0]; if (textNode.nodeType == 3 /* Node.TEXT_NODE */) { var s = textNode.data; if (s.length > 0 && s.charAt(0) == '+') { textNode.data = '-' + s.substring(1, s.length); } } // show the branch node.nextSibling.style.display = ''; } else // Collapse the branch { // Change the sign from "-" to "+". var tBodyNode = node.childNodes[0]; var trNode = tBodyNode.childNodes[0]; var tdNode = trNode.childNodes[0]; var bNode = tdNode.childNodes[0]; var textNode = bNode.childNodes[0]; if (textNode.nodeType == 3 /* Node.TEXT_NODE */) { var s = textNode.data; if (s.length > 0 && s.charAt(0) == '-') { textNode.data = '+' + s.substring(1, s.length); } } // hide the branch node.nextSibling.style.display = 'none'; } } // Toggle "System" element by default so that it's default status is to hide its children function ToggleSystemElement() { var body = document.getElementById("body"); var anchor = body.getElementsByTagName("table")[0]; Toggle(anchor); } // If binary data is present in event XML, show it in friendly form. function ProcessBinaryData(binaryString, binaryDataCaption, wordsFormatString, bytesFormatString, normalFont, fixedWidthFont) { var bodyNode = document.getElementById("body"); // Add a at the end of the HTML body. bodyNode.appendChild(document.createElement("hr")); // This paragraph (p element) is the "Binary data:" literal string. var p = document.createElement("p"); p.style.fontFamily = normalFont; var b = document.createElement("b"); b.appendChild(document.createTextNode(binaryDataCaption)); p.appendChild(b); p.appendChild(document.createElement("br")); bodyNode.appendChild(p); // // Show binary data in Words format. // p = document.createElement("p"); p.style.fontFamily = normalFont; p.appendChild(document.createTextNode(wordsFormatString)); bodyNode.appendChild(p); // Must use fixed-width font for binary data. p = document.createElement("p"); p.style.fontFamily = fixedWidthFont; var i = 0; var j = 0; var s, tempS; var translatedString; var charCode; var byte1, byte2; // Each character in binaryString is a hex (16-based) representation of // 4 binary bits. So it takes 2 characters in binaryString to form a // complete byte; 4 characters for a word. while (i


SpaceEngineers.exe
1.0.0.0
bdc4921a
KERNELBASE.dll
10.0.19041.906
2f2f77bf
c0000005
000000000002f3a9
46f4
01d72b0da0562c39
E:\Spiele\SteamLibrary\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe
C:\WINDOWS\System32\KERNELBASE.dll
a3130e24-8589-4842-abec-ae727a29ca8d
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Setting the launch Option -skipintro didn't work.

Renaming the video-folder was a success. Thanks for you help. You can close the ticket now.

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Hi, Moritz,

thanks for confirming. Will close this thread.

Kind Regards

Keen Software House: QA Department

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any chance the thread can reopen for a hand?

tried everything here and more and no game

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