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Game crashes upon attempt to load into Keen official server

George Zeng shared this bug ago

Won't Fix

I have been playing on Keen NA #5, and for the last few hours, when I attempt to load in, the game crashes and shuts down. The bug report window does not even pop up. This happens maybe every other time I try to load in.

I have the same bug

Replies (2)

Laura K ●

Hello, George!

Sorry to hear you're experiencing this issue. Is this still happening? I have tried joining the server multiple times without issue. Could you please supply a copy of your log from the crash if you are still experiencing this?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Kind Regards

Laura, QA Department

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George Zeng ●

I believe this is the relevant file.

Files:

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Laura K ●

Hello, George!

Thank you for the log. There doesn't appear to be a crash in this one. Is this happening for any other server you try to connect to or is it specifically this one?

Kind Regards

Laura, QA Department

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Laura K ●

Hello, again George!

Could I also ask if this is only happening on this server? We have a couple of reports from people unable to join any servers and wondered if this applied to you too?

Kind Regards

Laura, QA Department

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George Zeng ●

So far this only appears to happen on the Keen NA #5 server. Upon looking through the server lists, I actually did not see #5.

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George Zeng ●

I would like to report that this has happened again despite me checking and finding NA server #5 on the server lists. My ping was at 54, and there were 9/16 players active at the time I tried connecting. I got as far as seeing the message of the day before the game froze and closed out. Again, I did not get a crash log report or anything of the sort.

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George Zeng ●

Apparently restarting my computer works to get me into the server faster, but that is incredibly annoying to do every time I want to play in this server.

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Laura K ●

Hello George!

I have had another test at connecting and have not had a crash/issue connecting. As the connection seems to connect faster when you restart, it sounds like there could possibly be an application of yours interfering rather than an issue with the game or server itself. It may be worth checking what you have running when the issue arises.

Kind Regards

Laura, QA Department

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George Zeng ●

A solution I seem to have found is exiting Steam and relaunching, however, that only works once. After that, I have to restart my whole computer just to join the server.

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Laura K ●

Hello, George!

Have you had a chance to have a look at what other applications may be running when you run into the issue? After speaking with a colleague they suggested that this could be the cause. If you could check on this and let us know :)

Kind Regards

Laura, QA Department

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QA KeenSWH ●

Hello, Engineer!

Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.

If you or any other player will experience this issue again, please make a new thread and provide all needed info there.

Thank you for understanding.

Kind Regards

Keen Software House: QA Department

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