Sorry to hear you're experiencing this issue. Thank you for providing the logs. There doesn't appear to be an exception in these showing a crash. Could you explain what actually happens? For example, does the screen go to black or something? I know you say on bootup but how far does it get to? A little more information would be great so I know what suggestions to try for fixing your issue :)
Kind Regards
Laura, QA Department
Hello, Owen!
Sorry to hear you're experiencing this issue. Thank you for providing the logs. There doesn't appear to be an exception in these showing a crash. Could you explain what actually happens? For example, does the screen go to black or something? I know you say on bootup but how far does it get to? A little more information would be great so I know what suggestions to try for fixing your issue :)
When I click play o steam the game will start and show the loading image. But immediately afterwards my screen freezes and the then goes black. Afterwards the game stops running.
When I click play o steam the game will start and show the loading image. But immediately afterwards my screen freezes and the then goes black. Afterwards the game stops running.
With the Kernel, I would have expected that to solve the issue as a few other users had the same and this fixed it. In this case, I would try the following. Please let me know how you get on
Verify your game files in Steam
Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file
It means your game configuration will be deleted
You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated
Kind Regards
Laura, QA Department
Hello, Owen!
With the Kernel, I would have expected that to solve the issue as a few other users had the same and this fixed it. In this case, I would try the following. Please let me know how you get on
Verify your game files in Steam
Right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file
It means your game configuration will be deleted
You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
I have the same bug
Hello, Owen!
Sorry to hear you're experiencing this issue. Thank you for providing the logs. There doesn't appear to be an exception in these showing a crash. Could you explain what actually happens? For example, does the screen go to black or something? I know you say on bootup but how far does it get to? A little more information would be great so I know what suggestions to try for fixing your issue :)
Kind Regards
Laura, QA Department
Hello, Owen!
Sorry to hear you're experiencing this issue. Thank you for providing the logs. There doesn't appear to be an exception in these showing a crash. Could you explain what actually happens? For example, does the screen go to black or something? I know you say on bootup but how far does it get to? A little more information would be great so I know what suggestions to try for fixing your issue :)
Kind Regards
Laura, QA Department
When I click play o steam the game will start and show the loading image. But immediately afterwards my screen freezes and the then goes black. Afterwards the game stops running.
On Tue, Jul 20, 2021 at 6:37 AM <support@keenswh.com> wrote:
When I click play o steam the game will start and show the loading image. But immediately afterwards my screen freezes and the then goes black. Afterwards the game stops running.
On Tue, Jul 20, 2021 at 6:37 AM <support@keenswh.com> wrote:
Hello, Owen!
Thank you for this information. Can you please try the following:
1. Add -skipintro into the Launch options in Steam (see the attached screenshot)
2. And/or rename or delete this folder: ":\Steam\SteamApps\common\SpaceEngineers\Content\Videos
Kind Regards
Laura, QA Department
Hello, Owen!
Thank you for this information. Can you please try the following:
1. Add -skipintro into the Launch options in Steam (see the attached screenshot)
2. And/or rename or delete this folder: ":\Steam\SteamApps\common\SpaceEngineers\Content\Videos
Kind Regards
Laura, QA Department
I did both and nothing changed
On Tue, Jul 20, 2021 at 10:49 AM <support@keenswh.com> wrote:
I did both and nothing changed
On Tue, Jul 20, 2021 at 10:49 AM <support@keenswh.com> wrote:
just in case this helps I copied the application fault log from the event viewer.
Faulting application name: SpaceEngineers.exe, version: 1.0.0.0, time stamp: 0x989557b6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1110, time stamp: 0x4809adf2
Exception code: 0xc0000005
Fault offset: 0x000000000002f729
Faulting process id: 0x1364
Faulting application start time: 0x01d77d892bd24e7b
Faulting application path: F:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 61e5a3c8-7bc6-424b-97a9-8dc61903a5fd
Faulting package full name:
Faulting package-relative application ID:
On Tue, Jul 20, 2021 at 1:02 PM Pureawsomness 13 <owenmhedley16@gmail.com> wrote:
I did both and nothing changed
On Tue, Jul 20, 2021 at 10:49 AM <support@keenswh.com> wrote:
just in case this helps I copied the application fault log from the event viewer.
Faulting application name: SpaceEngineers.exe, version: 1.0.0.0, time stamp: 0x989557b6
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1110, time stamp: 0x4809adf2
Exception code: 0xc0000005
Fault offset: 0x000000000002f729
Faulting process id: 0x1364
Faulting application start time: 0x01d77d892bd24e7b
Faulting application path: F:\Program Files (x86)\Steam\steamapps\common\SpaceEngineers\Bin64\SpaceEngineers.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 61e5a3c8-7bc6-424b-97a9-8dc61903a5fd
Faulting package full name:
Faulting package-relative application ID:
On Tue, Jul 20, 2021 at 1:02 PM Pureawsomness 13 <owenmhedley16@gmail.com> wrote:
I did both and nothing changed
On Tue, Jul 20, 2021 at 10:49 AM <support@keenswh.com> wrote:
Hello, Owen!
With the Kernel, I would have expected that to solve the issue as a few other users had the same and this fixed it. In this case, I would try the following. Please let me know how you get on
Kind Regards
Laura, QA Department
Hello, Owen!
With the Kernel, I would have expected that to solve the issue as a few other users had the same and this fixed it. In this case, I would try the following. Please let me know how you get on
Kind Regards
Laura, QA Department
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
On Wed, Jul 21, 2021 at 4:42 AM <support@keenswh.com> wrote:
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
On Wed, Jul 21, 2021 at 4:42 AM <support@keenswh.com> wrote:
WAIT
On Wed, Jul 21, 2021 at 6:40 PM Pureawsomness 13 <owenmhedley16@gmail.com> wrote:
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
On Wed, Jul 21, 2021 at 4:42 AM <support@keenswh.com> wrote:
WAIT
On Wed, Jul 21, 2021 at 6:40 PM Pureawsomness 13 <owenmhedley16@gmail.com> wrote:
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
On Wed, Jul 21, 2021 at 4:42 AM <support@keenswh.com> wrote:
I DID IT
On Wed, Jul 21, 2021 at 6:45 PM Pureawsomness 13 <owenmhedley16@gmail.com> wrote:
WAIT
On Wed, Jul 21, 2021 at 6:40 PM Pureawsomness 13 <owenmhedley16@gmail.com> wrote:
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
On Wed, Jul 21, 2021 at 4:42 AM <support@keenswh.com> wrote:
I DID IT
On Wed, Jul 21, 2021 at 6:45 PM Pureawsomness 13 <owenmhedley16@gmail.com> wrote:
WAIT
On Wed, Jul 21, 2021 at 6:40 PM Pureawsomness 13 <owenmhedley16@gmail.com> wrote:
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
On Wed, Jul 21, 2021 at 4:42 AM <support@keenswh.com> wrote:
THANK YOU SO MUCH. I love this game and I couldn’t play it sense cross play. Have an amazing life you deserve a mansion
On Wed, Jul 21, 2021 at 6:45 PM Pureawsomness 13 <owenmhedley16@gmail.com> wrote:
I DID IT
On Wed, Jul 21, 2021 at 6:45 PM Pureawsomness 13 <owenmhedley16@gmail.com> wrote:
WAIT
On Wed, Jul 21, 2021 at 6:40 PM Pureawsomness 13 <owenmhedley16@gmail.com> wrote:
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
On Wed, Jul 21, 2021 at 4:42 AM <support@keenswh.com> wrote:
THANK YOU SO MUCH. I love this game and I couldn’t play it sense cross play. Have an amazing life you deserve a mansion
On Wed, Jul 21, 2021 at 6:45 PM Pureawsomness 13 <owenmhedley16@gmail.com> wrote:
I DID IT
On Wed, Jul 21, 2021 at 6:45 PM Pureawsomness 13 <owenmhedley16@gmail.com> wrote:
WAIT
On Wed, Jul 21, 2021 at 6:40 PM Pureawsomness 13 <owenmhedley16@gmail.com> wrote:
ok here's the news, that helped. the game now has audio when booting up and now goes to a black screen. but it still crashes. although I will say I felt like my grandma when I was trying to fix it so I could've done a step wrong
On Wed, Jul 21, 2021 at 4:42 AM <support@keenswh.com> wrote:
Hello, Owen!
What a great reply! I'm glad you have fixed it, happy playing! :)
Kind Regards
Laura, QA Department
Hello, Owen!
What a great reply! I'm glad you have fixed it, happy playing! :)
Kind Regards
Laura, QA Department
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