Exception occured: System.Exception: Unable to Load or Play the video file
I get this error in my VRageRender log 100% of the time when loading the game. It prevents the intro videos/splash screens from loading as well as the main menu background videos. The WMV videos can be manually loaded from the [steamapps\common\SpaceEngineers\Content\Videos] folder into Windows Media Player and VLC without issue, so there is not a missing codec.
Full error below:
Exception occured: System.Exception: Unable to Load or Play the video file ---> System.Runtime.InteropServices.COMException: Retrieving the COM class factory for component with CLSID {BF87B6E1-8C27-11D0-B3F0-00AA003761C5} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).
at DShowNET.MyVideoPlayer.BuildGraph(IGraphBuilder pGraph, String filename)
at DShowNET.MyVideoPlayer.Init(String FileName)
--- End of inner exception stack trace ---
at DShowNET.MyVideoPlayer.Init(String FileName)
at VRageRender.MyVideoPlayer..ctor(String filename, IVideoPlayer player)
at VRageRender.MyVideoFactory.Create(UInt32 id, String videoFile)
2019-06-23 12:53:03.282 - Thread: 21 -> InnerException:
2019-06-23 12:53:03.282 - Thread: 21 -> Exception occured: System.Runtime.InteropServices.COMException (0x80040154): Retrieving the COM class factory for component with CLSID {BF87B6E1-8C27-11D0-B3F0-00AA003761C5} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).
at DShowNET.MyVideoPlayer.BuildGraph(IGraphBuilder pGraph, String filename)
at DShowNET.MyVideoPlayer.Init(String FileName) I have uninstalled/re-installed the game several times, on different drives, and deleted all Space Engineers files in %AppData%. I have also uninstalled/re-installed/updated video drivers. All information that I have found in searching for issues like this is that the game is searching for a 32 bit key on a 64 bit machine, which if true is not something I can do anything about to my knowledge. Searching the registry under [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID], the above mentioned key ({BF87B6E1-8C27-11D0-B3F0-00AA003761C5}) is not listed, but anything beyond that is beyond my expertise.
The game still runs and can be played, but you have to click a few times in order to "skip" the intros/errors and get to the main menu, which will just be a black screen with the blue static overlay. Nvidia/Steam overlay on/off does not matter. This issue appears to be extremely rare, to the point that it may be something to do with my machine - so any insight on that would be appreciated.
Screenshot, log, and dxdiag included.
I have the same bug 
Hello, Engineer!
Thank you for your feedback! Yourtopic has been added between considered issues.
Please keep voting for the issue asit will help us to identify the most serious bugs.
We really appreciate your patience.
Kind Regards
Keen Software House: QA Department
Hello, Engineer!
Thank you for your feedback! Yourtopic has been added between considered issues.
Please keep voting for the issue asit will help us to identify the most serious bugs.
We really appreciate your patience.
Kind Regards
Keen Software House: QA Department
Hello,
It's been some time since I posted this, and I have confirmed that it was an issue local to my PC.
Somehow, the CLSID key referenced in the error message I posted was missing from my registry. I do not know how it could have possibly been deleted as I never manually delete keys. I have no idea if the missing key is associated with the game specifically or if it's a Windows thing - or associated with something else that I uninstalled some time ago.
How I fixed it:
I installed the game on an old laptop (that can't even run the game as it's not DX11 capable). I then navigated in the Registry to the "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID" directory, and sure enough the key missing on my regular machine was there, as well as what appeared to be a sister key (identical except for one digit). I exported both of them (the entire tree for each) via the registry, emailed them to myself, then imported the keys into my regular machine's registry.
After confirming they matched across both machines, I started Space Engineers.
All of the video content is now loading properly and no errors are thrown.
Again, I have no idea how those keys were missing. In case this is somehow related to the game, I have included the text format version of them both below (as reg files are not supported by the Attach File function on this site). Save the txt as a reg file to import to the Registry if required:
#1
Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BF87B6E0-8C27-11D0-B3F0-00AA003761C5}] @="Capture Graph Builder" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BF87B6E0-8C27-11D0-B3F0-00AA003761C5}\InprocServer32] @="C:\\Windows\\system32\\qcap.dll" "ThreadingModel"="Both"#2
Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BF87B6E1-8C27-11D0-B3F0-00AA003761C5}] @="Capture Graph Builder 2" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BF87B6E1-8C27-11D0-B3F0-00AA003761C5}\InprocServer32] @="C:\\Windows\\system32\\qcap.dll" "ThreadingModel"="Both"I hope this helps. This issue can probably be closed.
Hello,
It's been some time since I posted this, and I have confirmed that it was an issue local to my PC.
Somehow, the CLSID key referenced in the error message I posted was missing from my registry. I do not know how it could have possibly been deleted as I never manually delete keys. I have no idea if the missing key is associated with the game specifically or if it's a Windows thing - or associated with something else that I uninstalled some time ago.
How I fixed it:
I installed the game on an old laptop (that can't even run the game as it's not DX11 capable). I then navigated in the Registry to the "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID" directory, and sure enough the key missing on my regular machine was there, as well as what appeared to be a sister key (identical except for one digit). I exported both of them (the entire tree for each) via the registry, emailed them to myself, then imported the keys into my regular machine's registry.
After confirming they matched across both machines, I started Space Engineers.
All of the video content is now loading properly and no errors are thrown.
Again, I have no idea how those keys were missing. In case this is somehow related to the game, I have included the text format version of them both below (as reg files are not supported by the Attach File function on this site). Save the txt as a reg file to import to the Registry if required:
#1
Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BF87B6E0-8C27-11D0-B3F0-00AA003761C5}] @="Capture Graph Builder" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BF87B6E0-8C27-11D0-B3F0-00AA003761C5}\InprocServer32] @="C:\\Windows\\system32\\qcap.dll" "ThreadingModel"="Both"#2
Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BF87B6E1-8C27-11D0-B3F0-00AA003761C5}] @="Capture Graph Builder 2" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BF87B6E1-8C27-11D0-B3F0-00AA003761C5}\InprocServer32] @="C:\\Windows\\system32\\qcap.dll" "ThreadingModel"="Both"I hope this helps. This issue can probably be closed.
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