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Crashing Space Engineers servers by joining

Soquinn shared this bug 3 years ago
Not a Bug

I'm making this ticket at the request of BishBash777.

I've been a longtime player of Space Engineers, and I spent much of this time playing on servers hosted by the community, but I lost interest in the game in 2020. Recently, *REDACTED*


About a week after building my new computer, I decided to try Space Engineers on the new hardware. I started by joining a game hosted by one of my friends, and I had no issues in joining. However, when I joined an actual server, the server crashed. I was contacted by the server owner, who put me in contact with BishBash777. Bish then troubleshooted why I would crash this server. During the troubleshooting, I tried to connect to an official KSH Server (NA#2), which crashed when I joined, and each attempt, regardless of server, never got me past the "connecting" progress bar.


BishBash777 suggested that I verify the integrity of the game files on steam, which did not stop servers from crashing. Afterwards, they suggested that I delete my Space Engineers Appdata folder, which also did, and servers would still crash. (Attached are the logs from AppData)


*REDACTED*

Here is the server log for the server that Bishbash helped to test this on: https://cdn.discordapp.com/attachments/713824328558575727/878782157596819506/Keen-2021-08-22.log


BishBash777 also wanted me to include this quote from them in this ticket:

Hello, over the last couple months there have been reports of hard crashes on both Torch and vanilla ds when some specific people connect. I have looked into this further and the error comes from steamclient64.dll with the following exception: <insert image here> It was suggested by Kienata that the player in question delete the space engineers folder in %appdata%, however the problem still persists... Here is both the client log and the keen server log for the crash in question. (There is no stack trace in either but maybe some information you will see to be useful.) To reiterate... This crash affects BOTH vanilla DS AND Torch (Player connecting to NA#2 server caused a server crash)


unknown

Replies (2)

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Hi,

Just to be sure that noone can misuse information, which you gave us, I redacted some parts. Our support will contact you if we need more info.


Thanks for the report.

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Hello, Soquinn!


Thank you for sharing this issue with us. Unfortunately, there is nothing we can do about this issue because it is caused by third-party software. Thank you for understanding.


Kind regards,

Keen Software House, QA Department

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