Connecting problems
Hello,
i have a connecting problems at our space engineer server.
all the other mates, arround 6-10 have no problem like this.
explanation:
I can join the server normally, but when I am on the server, it sometimes doesn't load the world completely, desync with the mates or I'm bugging through walls. after a maximum of one minute the message "connection problem" appears and I have to restart the game.
Desync happens at the latest when I move.
already tried:
- reinstall the game via steam
- change resolution
- change graphicsettings down
- restart modem
- change securitylevel of my modem to minimum
- check ports
- restart pc
- syncspeed is 1.00-1.02 (syncdistance on server is more than standard)
PC:
Asus ROG Maximus X Formula
Asus ROG Geforce GTX 1080 Advance
Corsair DDR4 Ram 3200MHz 16GB
Intel i7 6500k
80Mbit Hybrid-internet
I have the same bug
Hello Eistee0815!
Sorry to hear you're experiencing this issue. I appreciate all the information you've provided! A few questions - Does the server have any mods at all? I know you said that your friends aren't experiencing this issue, do you experience the issue on other servers? As you say 'our' server, are you able to please provide a copy of a log of this? Also, was this an issue prior to our recent updates, or is this a new issue that has started after the recent updates? Any extra information would be a great help :) I also appreciate that you've tried certain steps. We usually advise trying the below steps:
Kind Regards
Laura, QA Department
Hello Eistee0815!
Sorry to hear you're experiencing this issue. I appreciate all the information you've provided! A few questions - Does the server have any mods at all? I know you said that your friends aren't experiencing this issue, do you experience the issue on other servers? As you say 'our' server, are you able to please provide a copy of a log of this? Also, was this an issue prior to our recent updates, or is this a new issue that has started after the recent updates? Any extra information would be a great help :) I also appreciate that you've tried certain steps. We usually advise trying the below steps:
Kind Regards
Laura, QA Department
already tried:
- reinstall the game via steam
- change resolution
- change graphicsettings down
- restart modem
- change securitylevel of my modem to minimum
- check ports
- restart pc
- syncspeed is 1.00-1.02 (syncdistance on server is more than standard)
the same error occurred on a laptop in the same network. There were no problems when playing on the laptop with a mobile phone hotspot.
we were able to isolate the error to the modem, are there any tips on this?
greez
already tried:
- reinstall the game via steam
- change resolution
- change graphicsettings down
- restart modem
- change securitylevel of my modem to minimum
- check ports
- restart pc
- syncspeed is 1.00-1.02 (syncdistance on server is more than standard)
the same error occurred on a laptop in the same network. There were no problems when playing on the laptop with a mobile phone hotspot.
we were able to isolate the error to the modem, are there any tips on this?
greez
Hello Eistee0815!
I'm sorry the above steps didn't solve the issue for you. however, glad you have managed to isolate the issue. Unfortunately, as the issue is not on our side we are unable to help with this.
It may be worth talking with other users to see if they have had similar issues on the Official Discord - https://discord.gg/Uua7hpuA
Kind Regards
Laura, QA Department
Hello Eistee0815!
I'm sorry the above steps didn't solve the issue for you. however, glad you have managed to isolate the issue. Unfortunately, as the issue is not on our side we are unable to help with this.
It may be worth talking with other users to see if they have had similar issues on the Official Discord - https://discord.gg/Uua7hpuA
Kind Regards
Laura, QA Department
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