Cant connect to my friends server

1

Dalten ●

server logs show ZERO connection attempts by the affected player. Please let me know if/which server logs you need.

URL

1

Laura K ●

Hello, LoD Sluggy!

Sorry to hear you're experiencing this issue. Is this happening specifically on this server only? Are you able to join any others without having to tether your phone? I can see the server is using a fair number of mods and there is a line of a single mod error New lighting | Pertam although may not be related but has caused an error. What sort of speeds are you getting? Is the speed of your tethered internet a lot faster? If you are needing to download a number of mods, this can sometimes take a while. What happens from your side when you cannot connect? Do you get any form of error?

Kind Regards

Laura, QA Department

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1

LoD Sluggy ●

this is only on Dalten's server, i can join other servers without a tether to my phone. my normal ethernet speeds are about 300Mb down and 20 to 30 up, my phone LTE is like 15 down 1 or 2 up. i downloaded the mods through the tether and was able to connect just fine but with about 250 ping and random disconnects. when i click on his server in any way it starts connect for maybe half a second then says server not responding.

URL

1

LoD Sluggy ●

What other information can I provide to aid in finding the root of this issue?

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1

Laura K ●

Hello, Engineers!

Could LoD Sluggy please try connecting via the 'Direct connect' button and see if this makes a difference at all?

Could you also please check your firewall configuration?

I would also suggest that you join our Discord channel if you haven't already and make your way to the 'help for community servers' others may have had similar issues and be able to advise you on any steps they have found helped :) https://discord.gg/r7GWmywT

Finally, Dalten, could you please provide a log from when LoD Sluggy tries to connect but fails? :)

Kind Regards

Laura, QA Department

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1

LoD Sluggy ●

all connection attempts were made via Direct connect and the continue button. the ports for the game are open as a troubleshooting step from my ISP.

URL

1

Laura K ●

Hello, LoD Sluggy!

Thank you for the further information. Hopefully, Dalten can provide a copy of their log so we can see if anything shows up there :)

Kind Regards

Laura, QA Department

URL

1

Dalten ●

good afternoon Laura,

here is the server log segment during the time period LoD Sluggy attempted through Direct Connect. there is no indication of the server seeing his connection attempt.

Do you want me to try this again with "verbose network logging" enabled on the server? /6fb231e05594d1cff4a9f5947ddeef7f

C:\ProgramData\SpaceEngineersDedicated\LegionOfDreams\SpaceEngineersDedicated_20211105_121401378.log

2021-11-05 16:55:04.426 - Thread: 23 -> GC Memory: 4070.925 / 4070.925 MB

2021-11-05 16:55:24.958 - Thread: 23 -> STATISTICS LEGEND,time,ReceivedPerSecond,SentPerSecond,PeakReceivedPerSecond,PeakSentPerSecond,OverallReceived,OverallSent,CPULoadSmooth,ThreadLoadSmooth,GetOnlinePlayerCount,Ping,GCMemoryUsed,ProcessMemory,PCUBuilt,PCU,GridsCount,RenderCPULoadSmooth,RenderGPULoadSmooth,HardwareCPULoad,HardwareAvailableMemory,FrameTime,LowSimQuality,FrameTimeLimit,FrameTimeCPU,FrameTimeGPU,CPULoadLimit,TrackedMemory,GCMemoryAllocated,PersistedEncounters,EncounterEntities

2021-11-05 16:55:24.958 - Thread: 23 -> STATISTICS,14343.9833334658,0.02166939,0.0247097,0.07715797,5.479072,142.5443,312.4679,115.1966,66.26825,4,0,4083.26,8134.367,2008450,18387670,634,0,0,0.2031358,17935,0,1,16.66667,0,0,100,2850261252,4083.26,0,0

2021-11-05 16:55:24.958 - Thread: 23 -> MEMORY LEGEND,Srv,Uav,Read,Debug,Index,Audio,SrvUav,Vertex,Buffers,Physics,Planets,Systems,Textures,Indirect,Constant,RwTextures,Dx11Render,MeshBuffers,FileTextures,DepthStencil,TileTextures,Voxels-Native,CustomTextures,HeightmapFaces,Mesh GPU Buffers,BitStreamBuffers,GeneratedTextures,FileArrayTextures,NativeDictionaries,CubemapDataBuffers,HeightDetailTexture,MyDeviceWriteBuffers,ShadowCascadesStatsBuffers,AI_PathFinding,EpicOnlineServices,EpicOnlineServicesWrapper

2021-11-05 16:55:24.958 - Thread: 23 -> MEMORY VALUES,0,0,0,0,0,0,0,0,0,656,849,2718,0,0,0,0,0,0,0,0,0,0,0,384,0,72,0,0,1140,456,8,0,0,0,0,0

2021-11-05 16:55:34.427 - Thread: 23 -> GC Memory: 4085.247 / 4085.247 MB

2021-11-05 16:56:04.427 - Thread: 23 -> GC Memory: 4054.853 / 4054.853 MB