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Black screen after starting game
Solved
Everything was working fine both on and off-line; however, following the latest update the game goes to a black screen - no intro, no sound, nothing. I researched into and attempted to rectify the problem by verifying the files through Steam, deleting the SpaceEngineers.cfg file, reinstalling the game, resetting my system; but all for naught. Nothing I have tried works, and its very frustrating. I have attached the pertinent files, and if anyone from Keen Software know how to fix it, I would be very appreciative. By the way, I have this game on a second system (PC desktop running the same Win7 OS), and it works just fine.
I have the same bug
Hello Ramon!
Sorry to hear you're experiencing this issue. I see you've narrowed it down to one PC as your other is working as intended.
I appreciate you've tried some of these steps but could you please try the ones you haven't?
Kind Regards
Laura, QA Department
Hello Ramon!
Sorry to hear you're experiencing this issue. I see you've narrowed it down to one PC as your other is working as intended.
I appreciate you've tried some of these steps but could you please try the ones you haven't?
Kind Regards
Laura, QA Department
Hello Laura P.
I have tried (now for a second time) all those actions you directed, and nothing has changed. Not even the game’s intro or music plays. When I press ALT-ENTER, I hear the familiar menu item selection sound queue, but the screen remains black. In the Task Manager, memory allocation for the game increases until reaching 2.4 to 2.6 GB, while the CPU utilization hovers around 4 to 7% regardless how long I allow the game to remain running. Furthermore, I must use the Task Manager to end the game in order to regain control over my system.
I have VS2019 install on my system since its release two years ago, and this includes all VC 2017 distributions. All other games, applications, and development programs continue to operate normally, except SE following the 1.197.168 update.
Is there a way to roll-back to a previous version of the game?
R. Brundridge
From: support@keenswh.com [mailto:support@keenswh.com]
Sent: Monday, March 01, 2021 8:38 AM
To: Ramon Brundridge
Subject: New Comment in "Black screen after starting game"
Hello Laura P.
I have tried (now for a second time) all those actions you directed, and nothing has changed. Not even the game’s intro or music plays. When I press ALT-ENTER, I hear the familiar menu item selection sound queue, but the screen remains black. In the Task Manager, memory allocation for the game increases until reaching 2.4 to 2.6 GB, while the CPU utilization hovers around 4 to 7% regardless how long I allow the game to remain running. Furthermore, I must use the Task Manager to end the game in order to regain control over my system.
I have VS2019 install on my system since its release two years ago, and this includes all VC 2017 distributions. All other games, applications, and development programs continue to operate normally, except SE following the 1.197.168 update.
Is there a way to roll-back to a previous version of the game?
R. Brundridge
From: support@keenswh.com [mailto:support@keenswh.com]
Sent: Monday, March 01, 2021 8:38 AM
To: Ramon Brundridge
Subject: New Comment in "Black screen after starting game"
I have tried the prescribed tasks in the email from Laura P at Keen (updating drivers, verifying files, ensuring VC 2017 distro is installed, reinnstalling the game, etc.), but to no avail. The problem still exists.
I have tried the prescribed tasks in the email from Laura P at Keen (updating drivers, verifying files, ensuring VC 2017 distro is installed, reinnstalling the game, etc.), but to no avail. The problem still exists.
Hello Ramon!
Can you please supply your log from Windows Event after a crash? I also see you missed the SpaceEngineers.log file. Could we also please have a copy of this?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Kind Regards
Laura, QA Department
Hello Ramon!
Can you please supply your log from Windows Event after a crash? I also see you missed the SpaceEngineers.log file. Could we also please have a copy of this?
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Kind Regards
Laura, QA Department
Hello Laura P,
Attached are the files you requested. As for a Windows Event crash log, there is none. The program does not crash, nor does Windows, it simply displays a black screen, uses about 2.2 to 2.6 GB of memory of the 32GB that I have on the system while using 2 to 5% of CPU resources, and does nothing else. As I stated before, I must use the Task Manager and then the ‘End Process’ action to halt Space Engineers. I have inspected my Windows Logs as well as my Performance Manager, and nothing unusual occurs on the system. This happens whether or not I’m connected to the internet.
Regards,
R. Brundridge
From: support@keenswh.com [mailto:support@keenswh.com]
Sent: Friday, March 05, 2021 1:35 AM
To: Ramon Brundridge
Subject: New Comment in "Black screen after starting game"
Hello Laura P,
Attached are the files you requested. As for a Windows Event crash log, there is none. The program does not crash, nor does Windows, it simply displays a black screen, uses about 2.2 to 2.6 GB of memory of the 32GB that I have on the system while using 2 to 5% of CPU resources, and does nothing else. As I stated before, I must use the Task Manager and then the ‘End Process’ action to halt Space Engineers. I have inspected my Windows Logs as well as my Performance Manager, and nothing unusual occurs on the system. This happens whether or not I’m connected to the internet.
Regards,
R. Brundridge
From: support@keenswh.com [mailto:support@keenswh.com]
Sent: Friday, March 05, 2021 1:35 AM
To: Ramon Brundridge
Subject: New Comment in "Black screen after starting game"
Hello Ramon!
Thank you for this information. Can you please try the following:
1. Add -skipintro into the Launch options in Steam (see the attached screenshot)
2. And/or rename or delete this folder: ":\Steam\SteamApps\common\SpaceEngineers\Content\Videos
Kind Regards
Laura, QA Department
Hello Ramon!
Thank you for this information. Can you please try the following:
1. Add -skipintro into the Launch options in Steam (see the attached screenshot)
2. And/or rename or delete this folder: ":\Steam\SteamApps\common\SpaceEngineers\Content\Videos
Kind Regards
Laura, QA Department
Hello Laura,
Using the ‘-skipintro’ in the Launch Options, allowed the game to move from the black screen to the menu. However, there was a jittery behavior to the game; yet I could start a new game, load, save, exit, and restart the program. Next, I renamed (rather than delete) the Videos folder to ‘Video_Removed’, and this brought the game to a fully operational state. So I say Thank you for your help. I hope you can use this feedback to correct cause of this issue.
Regards,
R. Brundridge
From: support@keenswh.com [mailto:support@keenswh.com]
Sent: Monday, March 08, 2021 1:42 AM
To: Ramon Brundridge
Subject: New Comment in "Black screen after starting game"
Hello Laura,
Using the ‘-skipintro’ in the Launch Options, allowed the game to move from the black screen to the menu. However, there was a jittery behavior to the game; yet I could start a new game, load, save, exit, and restart the program. Next, I renamed (rather than delete) the Videos folder to ‘Video_Removed’, and this brought the game to a fully operational state. So I say Thank you for your help. I hope you can use this feedback to correct cause of this issue.
Regards,
R. Brundridge
From: support@keenswh.com [mailto:support@keenswh.com]
Sent: Monday, March 08, 2021 1:42 AM
To: Ramon Brundridge
Subject: New Comment in "Black screen after starting game"
Hello Ramon!
I'm glad you have solved the issue :) That's excellent! If you have any further issues, please do not hesitate to let us know.
Kind Regards
Laura, QA Department
Hello Ramon!
I'm glad you have solved the issue :) That's excellent! If you have any further issues, please do not hesitate to let us know.
Kind Regards
Laura, QA Department
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