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Analytics storage error upon attempting to load a world

windshadow75 shared this bug 3 years ago
Won't Fix

and I can barely get this forum to work at all, so don't expect much info

Replies (2)

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Hello, windshadow75,

thanks for letting us know about this issue that you are experiencing. We are sorry about this situation.

Can I please get more info on this? Is it happening with every game you try to load? Are those offline single player game, or online as well? Does this happen for you only when attempting to load the game? Are you able to start new game?

Please can you send me the log from the game? You can find the logs by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers. From there, please copy and send the most recent files named "SpaceEngineers.log" and "VRageRender-DirectX.log".

Thanks in advance.

Kind Regards

Keen Software House: QA Department

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offline, only when loading a world with at least 1 active mod. new games start without issue. the exception is logged in SpaceEngineers.log

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Hello, windshadow75,

can I please have any of the affected saves? Is it one and the same mod, or is every mod different? Can you specify which?

You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves.

Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.

One might be good enough, but if you can send more, it will be definitely better.

Thanks.

Kind Regards

Keen Software House: QA Department

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Ok. I made a tiny sample save and an empty mod. The save won't load with the mod enabled. The mod is just a single sbc file with an xml header and an empty definitions block.

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I did some more testing. It turns out that the Analytics Storage Error occurs even when the world loads properly. Maybe this loading screen error is the problem?

2021-05-04 14:32:14.773 - Thread:   1 ->  Analytics ids for user ([000...011]): User = (4cd4f0d3-2084-4f01-2275-e71825facd12) Session = (8d1b1bbb-d543-4fab-8675-64f301b22aa1).
2021-05-04 14:32:14.806 - Thread:   1 ->  ERROR: Loading screen failed
2021-05-04 14:32:14.812 - Thread:   1 ->  Exception occurred: System.NullReferenceException: Object reference not set to an instance of an object.
   at Sandbox.Engine.Analytics.MySpaceAnalytics.GetModList()
   at Sandbox.Engine.Analytics.MySpaceAnalytics.GatherWorldStartData(MyObjectBuilder_SessionSettings settings)
   at Sandbox.Engine.Analytics.MySpaceAnalytics.ReportWorldStart(MyObjectBuilder_SessionSettings settings)
   at Sandbox.Game.World.MySession.BeforeStartComponents()
   at Sandbox.Game.World.MySession.Load(String sessionPath, MyObjectBuilder_Checkpoint checkpoint, UInt64 checkpointSizeInBytes, Boolean saveLastStates, Boolean allowXml)
   at Sandbox.Game.World.MySessionLoader.<>c__DisplayClass20_0.<LoadSingleplayerSessionInternal>b__6()
   at System.DelegateExtensions.InvokeIfNotNull(Action handler)
   at Sandbox.Game.Gui.MyGuiScreenLoading.RunLoad()

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Hello, windshadow75,

unfortunately, when I did try to run the attached game with the mod, the game loaded all right for me. Tried also with other empty mod with added dependencies. Still able to load the game with any issue. Tried couple of times each just to be sure.

I also do not get this error, you share here.

Can you please try these steps?

Verify your game files in Steam- right click on Space Engineers in Steam Library → Properties → Local Files → Verify Integrity of Game Files

Delete SpaceEngineers.cfg file (it means your game configuration will be deleted)

Delete ShaderCache folder

Back up your whole Space Engineers Roaming folder and delete it

Restart Steam

Reinstall VC Redist 2017

Update graphic drivers

Reinstall the game

Make sure your operating system is fully updated

Please let me know if any of these provided possible solutions worked for you.

Kind Regards

Keen Software House: QA Department

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...

It ain't the graphics driver that's trying to use the null reference...

This isn't worth the time it would take to do.

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Hello, Engineer!


Because there is no new comment from you, and we are unable to reproduce the issue on our own, I will close this thread now as outdated.


If you or any other player will experience this issue again, please make a new thread and provide all needed info there.


Thank you for understanding.


Kind Regards


Keen Software House: QA Department

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