Game won't work?
Submitted
Hi, I hope this is the right email but I'm having trouble with space engineers. As of today it won't load when I hit play? It loads up as a black screen then won't load the game at all. I uninstalled it all and reloaded it all again. Still the same thing? This has never happened at all so idk what to do?
I have the same bug Access denied
Hello,
Thank you for contacting Keen Software House.
We're sorry to hear that you're experiencing issues.
Can you please specify on what platform (PC - Steam, Windows Store, Xbox, PlayStation) are you playing the game? This would help us to direct this message to the correct support team.
Thank you.
Kind Regards,
Keen Software House
Hello,
Thank you for contacting Keen Software House.
We're sorry to hear that you're experiencing issues.
Can you please specify on what platform (PC - Steam, Windows Store, Xbox, PlayStation) are you playing the game? This would help us to direct this message to the correct support team.
Thank you.
Kind Regards,
Keen Software House
It is on steam, it didn't work even if I entered the commands to skip the intro video but nothing? Restarted the computer and reinstalled the game. Nothing. But when I opened the game through my NVIDIA app for my graphics card and it worked? Now it doesn't give me any trouble since. So idk what happened but I hope that know, that now it won't happen to someone else or me again lol.
It is on steam, it didn't work even if I entered the commands to skip the intro video but nothing? Restarted the computer and reinstalled the game. Nothing. But when I opened the game through my NVIDIA app for my graphics card and it worked? Now it doesn't give me any trouble since. So idk what happened but I hope that know, that now it won't happen to someone else or me again lol.
Hello Engineer,
Thank you for the update!
We're glad to hear that the game is now working properly for you.
We appreciate you sharing how the issue was resolved, as this information may be helpful in investigating similar reports in the future.
Since the issue appears to be resolved, we'll go ahead and close this ticket.
If you encounter any further issues, please don't hesitate to contact us again.
Thank you for your understanding.
Kind regards,
Keen Software House
Hello Engineer,
Thank you for the update!
We're glad to hear that the game is now working properly for you.
We appreciate you sharing how the issue was resolved, as this information may be helpful in investigating similar reports in the future.
Since the issue appears to be resolved, we'll go ahead and close this ticket.
If you encounter any further issues, please don't hesitate to contact us again.
Thank you for your understanding.
Kind regards,
Keen Software House
It's still acting up like I have to click the tab multiple times for it to load and it will just open the tab then close it with sound playing but will open if I click it a few more times. Honestly this has never happened to me at all so feels buggy like something is off.
It's still acting up like I have to click the tab multiple times for it to load and it will just open the tab then close it with sound playing but will open if I click it a few more times. Honestly this has never happened to me at all so feels buggy like something is off.
Hello Engineer,
Thank you for the next update about the situation on your side.
Since is seems that there might be possible issue with/in your game, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards,
Keen Software House
Hello Engineer,
Thank you for the next update about the situation on your side.
Since is seems that there might be possible issue with/in your game, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards,
Keen Software House
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