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Video TDR Failure crashing my laptop

Allison M shared this bug ago

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I was trying to play SE1 with my friends tonight, on the same modded server we use every Friday. But tonight the game caused 3 Blue Screens in a row before I gave up. Each one threw a Video TDR Failure, despite my graphics card and software being up to date. I even did a clean reinstall to be sure. Dunno what else to do - the problem hasn't happened with any other games, so far.

I have the same bug

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Space Engineers Support ●

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards,

Keen Software House

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Ondrej Borz ●

Hello,

Thank you for reaching our forum with this and we are sorry to hear about the crashes.

Could you please provide a bit more information so we can narrow this down:

What kind of server are you connecting to? Is it a dedicated server, or a lobby-hosted game (and if so, who is hosting)?
Are you actually able to join the server, or does the crash happen before/during loading? At what exact point does the BSOD occur?
Are your friends (other players on the server) experiencing similar issues?
Could you try running a vanilla (no mods) world for a while and see if the issue also occurs there?

Also, please share us your latest game log.

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

This should help us understand better what might be causing the crash.

Thank you in advance.

Kind regards,

Keen Software House: QA Department

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