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Game randomly freezing but grass and some blocks still move, tried all solutions available

fwforeigner shared this bug ago

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Hi, I am getting this very annoying freezes in my game, multiplayer and singleplayer, as well as on the main menu and other menus, where my whole game freezes up and I am completely unable to interact with the menu button, or if I am in a world, my character becomes completely unresponsive and I am unable to open up any menus, including the pause menu. Blocks such as the wind turbine or the drills keep moving if they are turned on, and the grass keeps moving and the sounds dont get cut out. I have tried every single thing in the forum related to my issue, and found many posts that have the same exact issue as me, but their fixes havent help me in my case at all. At this point I am at a loss and these freezes are making the game utterly unplayable.

My computer specs are:

Ryzen 9 5900x

32GB 3200MHz RAM

RTX 4070

MSI X570-A PRO motherboard

I have the same bug

Replies (5)

fwforeigner ●

To add on to this, here is a lil video to show what my gameplay looks like, and also log files to see what issues could be arising.

Files:

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QA KeenSWH ●

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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James Martin ●

Does it happen every few minutes and freeze up for 10-15 seconds?

If so, I'm also occasionally experiencing this 50% of the time. Curious, when you're having a session where it is happening, have you noticed if your 'news' section in the pause menu is failing to load?

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fwforeigner ●

If you watch the video I attached in my comment, that is what happens in the menu and in game, and yes the news doesn't seem to load

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James Martin ●

I'm not seeing any video file, only log files. However I wonder if this is one and the same issue? It's one that has popped up in the past, seems like the game occasionally checks with a server for spawns/skins but if it's having connection issues it freezes up momentarily.

Or maybe not, I'm not sure, but I'm getting both semi regularly and they always seem to co-occur.

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fwforeigner ●

It seems I am unable to upload video files, which is quite annoying, but I uploaded it to youtube as unlisted

https://www.youtube.com/watch?v=6iJycaQv4k4

You can see freezes throughout the whole video, but at around 6:35 you will see one of the longest freezes I've ever had, but the drills are still turning even though I was trying to look around and also I was trying to open the pause menu

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fwforeigner ●

For some reason it's fixed for me now, and the only difference is that I have a stable ethernet connection now instead of using my mobile data

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James Martin ●

Yeah, a lot of these issues (cargo ships not working properly, signals not operating, news feed not refreshing, random freezes) all seems to be network related to me and symptoms of the same problem. Maybe they've changed something in the code that deals with server connection that makes it hang or get stuck in a loop trying to check in with the server when the network isn't super reliable or when someone has a non standard network setup.

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Keen SWH QA Agent 2 ●

Hello engineer,

Thank you for reaching out to us on the forum.

Could you please confirm if the issue has been resolved? If it is still occurring, make sure your operating system and graphics drivers are up to date. If the issue persists after updating, please send us the latest log files.

Kind Regards,

Keen Software House: QA Department

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