Prototec blocks were disappeared when logging in
Hi,
as I logged into the Keen EU #1 server today, the two Prototec blocks I had were gone.
Well, you know it's not easy to get them, especially when there are others on the server that would also like to get them.
Jump drive and drill are gone. The blocks were inside and nothing was damaged or hacked. The blocks were merged to the structure of my ship and I used them already. I have enough energy and an automation for my reactor to be activated when the batteries are below 10% until they reach 50%. Additionally there are five solar panels that will provide more than enough energy if the main consumers are deactivated like it was when I logged off. I still had more than enough uranium when logging in. So: where is my stuff, why is it gone? Everything else was still in place.
I have the same bug
So, again!
Logging in today, after I got two new Prototec blocks yesterday (battery and gyroscope), both attached to my grid, powered (reactor was on, still over 3k uranium left) and belonging to me, today they are vanished!
Please help. This game makes no sense to play if the best blocks that are hardest to get, vanish a day after you get them.
So, again!
Logging in today, after I got two new Prototec blocks yesterday (battery and gyroscope), both attached to my grid, powered (reactor was on, still over 3k uranium left) and belonging to me, today they are vanished!
Please help. This game makes no sense to play if the best blocks that are hardest to get, vanish a day after you get them.
Hello Harald,
Sorry to hear you're experiencing this issue, and please accept our sincere apologies for the delayed response to this thread.
We understand how frustrating it can be to lose rare Prototech blocks, especially considering the effort it takes to obtain them.
Based on your description, here are a few possibilities that might help explain what happened:
Since you mentioned there was no visible damage or sign of hacking, it's possible that another player accessed your ship while you were offline and ground down the blocks. If the blocks were shared with all or not properly owned, they could have been removed without the need to hack them.
Have you noticed whether the server experienced a restart or rollback around the time the issue occurred?
Also, did this happen recently, perhaps within the last few days?
This information will help us further investigate the issue.
Kind regards,
Keen Software House: QA Department
Hello Harald,
Sorry to hear you're experiencing this issue, and please accept our sincere apologies for the delayed response to this thread.
We understand how frustrating it can be to lose rare Prototech blocks, especially considering the effort it takes to obtain them.
Based on your description, here are a few possibilities that might help explain what happened:
Since you mentioned there was no visible damage or sign of hacking, it's possible that another player accessed your ship while you were offline and ground down the blocks. If the blocks were shared with all or not properly owned, they could have been removed without the need to hack them.
Have you noticed whether the server experienced a restart or rollback around the time the issue occurred?
Also, did this happen recently, perhaps within the last few days?
This information will help us further investigate the issue.
Kind regards,
Keen Software House: QA Department
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