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Random crashes while playing SE 1

Zachary Hooper shared this bug ago

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Greetings Keen Support! Awesome work as usual with SE1 and SE2 super happy with the development and support. I wanted to reach out because I have a issue thats persisting for a month now where my game randomly crashes. I say randomly due to it not mattering what I do in the game I crash. I have the latest AMD drivers and not using Beta Drivers as those do mess with the game and cause issues. Ive had many logs none I know how to read I dont see anything particular that stands out as an issue to me in the logs. My most recent crash message was today listed below. Log is also attached along with VRageREnder txt not sure if thats needed. Any support is always appreciated I love what ya'll are doing super hyped for 2 thanks so much for what you do.

Cheers,

Zachary Hooper

Adept Engineer

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Replies (4)

QA KeenSWH ●

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Ondrej Borz ●

Hello Zachary,

thank you for reaching us with your issue. We are sorry that you are experiencing it.

Can you please provide us more information about the crash that you are experiencing?

Does this issue happen to you when playing single player, in Lobby online mode or on any server?

You can try our general workarounds that help most of the players solve most of the problems:

Verify your game files in Steam – right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder – same access as above
Back up your whole Space Engineers Roaming folder and delete it
Restart Steam
Reinstall VC Redist 2017
Update graphic drivers
Reinstall the game
Make sure your operating system is fully updated

If nothing from these would work for you and the crash will continue to occur, please send us new log file from the game and let us know if the problem changed after performing the steps.

Thank you in advance.

Kind Regards

Keen Software House: QA Department

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Zachary Hooper ●

It happens in my own world or multiplayer server.

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Ondrej Borz ●

Hello Zachary,

thank you for your reply.

Does it happen to only one single world that you are playing in, or to any that you start/play?

Please also make sure that you are using the dedicated graphics card, when launching/playing the game, and not the integrated one.

Please let me know whether something worked for you or make the problem better/changed it, after performing these steps.

Thank you.

Kind Regards

Keen Software House: QA Department

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