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Closed! Your ticket has been closed on 25.02.2025 - 10:36

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gportal_36642059 24.02.2025 - 02:39

I haven't been able to play to much the way I was wanting. Star system scenario doesn't work once you change it the the game name after creating new game. Can I just get the server shutdown and get a credit for time left. For another game at some point

christophery Customer Support 24.02.2025 - 03:08

Hello,

Did you stop the server, apply the changes, save the changes, start the server, and then wait about 15 minutes before testing the server?

Kind regards,

christophery

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

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gportal_36642059 24.02.2025 - 17:01

You can't apply changes first of all you can save that's it. No other scenario requires a wait of 15 mins

gportal_36642059 24.02.2025 - 17:03

Loosing my patience and the mods are not the problem

jessica_ Customer Support 24.02.2025 - 17:18

Hello,

I checked the hardware the server is located on, and I did see that the hardware is inquiring about an update, I have started it the update, when it is finished the hardware will need to be restarted (restart takes about 20-25 minutes.) if you see the server go offline you know why.

Until then, I have refreshed the connection between the server and the hardware, Please allow 5-7 minutes for the changes to take full effect, then give it another try.

Kind regards,

jessica_

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

jessica_ Customer Support 24.02.2025 - 17:21

I've taken measures to rectify the issue by making adjustments to the server's hardware and restarting it. Please give it 20-25 minutes to fully reset, then give it another try. Thank you for your patience.

Kind regards,

jessica_

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

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gportal_36642059 24.02.2025 - 23:34

Server not there in game missing

gportal_36642059 24.02.2025 - 23:39

Maybe star system just doesn't work on console for dedicated servers

shelly Customer Support 24.02.2025 - 23:53

Hello,

to confirm you added the mods correctly?

As some mods that work on single player do not work with teh server?

mods can also cause the server not to show or crash upon start.

Are you able to find it with the IP And port: 207.244.244.70:28800

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 00:01

I mean if I play coop server on ps5 I don't add them i select them and there loaded before I start. Then I join or create game and they load and tell me if one hasn't loaded correctly or if there was a error. I'll post again after trying different save

gportal_36642059 25.02.2025 - 00:09

I change world name, scenario and world to lonesurvivor didnt change mods or any other settings i saved i turned the server on. I restarted and I found game typed in password found the game and am now loading in. So idk what going on with star system only time it is visible is during the create new save

shelly Customer Support 25.02.2025 - 00:24

Hello,

To confirm are you able to connect now?

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 01:30

Yes loaded in I've been loaded in but my phone died

gportal_36642059 25.02.2025 - 01:31

Loaded in since 0:09

shelly Customer Support 25.02.2025 - 01:32

Hello,

Are you experiencing any other issues with the server?

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 01:36

Not with the one save I've been playing on except a little fps drop during combat. This issue is me trying to switch to star system it will not show after stop server and switch to appropriate game save not visible at all also all mods have no name in system config. Also mods are not present

shelly Customer Support 25.02.2025 - 01:57

Hello,

Is this a new server?

Does it have save data?

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 02:02

No it's lonesurvivor it's the only one I've been able to play on.

shelly Customer Support 25.02.2025 - 02:04

Hello,

can you try to remove all mods and see if you can connect?

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 02:05

Sure

shelly Customer Support 25.02.2025 - 02:08

Hello,

please keep us updated

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 02:13

I'm unable to save after changing world name scenario and game save. Says there has been a problem

shelly Customer Support 25.02.2025 - 02:19

Hello,

Is the server offline when you are making these changes?

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 02:23

Yes it was i tried a different save file called awholenewworld it has save data. Scenario star system. It allowed me to save i started the server with no mod. I let it run i restarted since that's been what works. I'm now looking for the server but I do not see it

shelly Customer Support 25.02.2025 - 02:24

Hello,

Have you also tried to direct connect using Ip and port

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 02:25

No I haven't done that I'll try

shelly Customer Support 25.02.2025 - 02:27

Hello,

Please keep us updated

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 02:28

207.244.244.70 is the ip I tried no results also I'm on ps5 not pc

shelly Customer Support 25.02.2025 - 02:29

Hello,

Are all the mods off the server?

Do you have any backups on the backups tab?

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 02:33

All mods are off only back ups I'm aware of are config files I see other other backup label

shelly Customer Support 25.02.2025 - 02:45

Hello,

Would it be okay if we changed the IP address for the server?

This does not affect any save data it will only change the IP address for the server and help us to eliminate any possible hardware related issues.

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 03:18

Yes that's fine sorry was eating

gportal_36642059 25.02.2025 - 03:40

Tbh not sure i can search for ips on Playstation search browser in space engineers

shelly Customer Support 25.02.2025 - 03:42

Hello,

Can you try to connect for us now please?

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 03:43

Ok

gportal_36642059 25.02.2025 - 03:46

Gonna 15 then try not there atm

shelly Customer Support 25.02.2025 - 03:49

Hello,

Would it be okay to replace the server with a fresh new one?

Please note this would remove any and all save data.

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 03:49

Yes that's fine

gportal_36642059 25.02.2025 - 03:51

Do whatever you like if it there a chance it will work

shelly Customer Support 25.02.2025 - 03:52

Hello,

You are able to switch/get a fresh server free of charge at any time by:

Click the "My Servers" tab

Click the "Red Trash Can Icon" this deletes the server

Click the "Add Server" button on the gamecloud

Select the Server

Select the Slot Size

Confirm

Once done name the server while it is offline and then save and restart and try to connect, please?

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 04:02

Do I select scenario or anything like that before restart?

shelly Customer Support 25.02.2025 - 04:08

Hello,

Can you just name the server the server while offline then save and try to connect please?

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 04:09

OK understood

shelly Customer Support 25.02.2025 - 04:11

Hello,

Please keep us updated

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 04:16

I was able to name server couldn't restart it was greyed out i refreshed the web page then then pressed restart. I am now loaded into the server

gportal_36642059 25.02.2025 - 04:17

I*

shelly Customer Support 25.02.2025 - 04:18

hello,

Now that you can connect, turn it offline and make a bakcups on the backups tab so you have a restore point just incase.

Please test each setting being changed and please dop not add mods yet, adjust your settings then test the server please?

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 04:20

How do I make a back up?

gportal_36642059 25.02.2025 - 04:27

OK working on it

gportal_36642059 25.02.2025 - 04:31

Selected star system scenario named world saved not attempting to start and join

gportal_36642059 25.02.2025 - 04:38

Now*

gportal_36642059 25.02.2025 - 04:39

OK stopping server now I'm going to move create new game to selected world and save and restart and try to join again

shelly Customer Support 25.02.2025 - 04:45

Hello,

please keep us updated

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 04:47

OK so I was connected after last step once I changed the saved game from create new world to the saved game I have been unable to connect.

gportal_36642059 25.02.2025 - 04:53

Server still not showing up

shelly Customer Support 25.02.2025 - 05:03

hello,

it's possible that save is corrupted, there is not w awayto fix that on our end.

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 05:51

Oh your saving keen needs to fix it

shelly Customer Support 25.02.2025 - 05:57

Hello,

You would need to create a new save world, as the one uploaded is not working wiht the server

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 05:59

Steps so I don't corrupt another? I stopped the server changed to the saved world and restarted was any of that bad?

shelly Customer Support 25.02.2025 - 06:02

hello,

A corrupted save can happen if the server does not save correctly or if something in game messed with the save like mods.

there is not a way top restore a corrupted save on our end.

You can make backups on the backups tab for the server to help restore saves or have a restore point just in case

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 06:18

OK it's getting late should I just not use star system would really like to but thus happens evertime

shelly Customer Support 25.02.2025 - 06:21

Hello,

you may need to do a little research on the scenario in order to add it correctly.

We do not have any information on this on our end.

Kind regards,

shelly

________________________________________

GPORTAL, Inc

3416 Hillcrest Dr

Waco, TX 76708

________________________________________

CEO: Sascha Wintz

Helpful

Not helpful

gportal_36642059 25.02.2025 - 06:26

OK closing ticket

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