Thank you for reaching out. To better understand and investigate the issue with your ion thrusters and dampeners not working, could you please provide the following?
The blueprint of the affected ship and/or a save file where this problem can be observed: For blueprints: You can access your blueprints files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Blueprints. Select the correct folder where your blueprint is saved (local or cloud), zip the file and attach it here. For saves: You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves. Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.
A video showing the issue happening, if possible
Any steps to reproduce the problem that I can follow on my side
Additionally, are there any mods active in the game where this issue occurs? If so, please let us know, as we can only provide support for issues that happen in a vanilla (mod-free) environment.
Looking forward to your response, and thank you for your cooperation!
Kind Regards
Keen Software House: QA Department
Hello, william,
Thank you for reaching out. To better understand and investigate the issue with your ion thrusters and dampeners not working, could you please provide the following?
The blueprint of the affected ship and/or a save file where this problem can be observed: For blueprints: You can access your blueprints files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Blueprints. Select the correct folder where your blueprint is saved (local or cloud), zip the file and attach it here. For saves: You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves. Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.
A video showing the issue happening, if possible
Any steps to reproduce the problem that I can follow on my side
Additionally, are there any mods active in the game where this issue occurs? If so, please let us know, as we can only provide support for issues that happen in a vanilla (mod-free) environment.
Looking forward to your response, and thank you for your cooperation!
I have the same bug
Hello, william,
Thank you for reaching out. To better understand and investigate the issue with your ion thrusters and dampeners not working, could you please provide the following?
For blueprints:
You can access your blueprints files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Blueprints. Select the correct folder where your blueprint is saved (local or cloud), zip the file and attach it here.
For saves:
You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves.
Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.
Additionally, are there any mods active in the game where this issue occurs? If so, please let us know, as we can only provide support for issues that happen in a vanilla (mod-free) environment.
Looking forward to your response, and thank you for your cooperation!
Kind Regards
Keen Software House: QA Department
Hello, william,
Thank you for reaching out. To better understand and investigate the issue with your ion thrusters and dampeners not working, could you please provide the following?
For blueprints:
You can access your blueprints files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Blueprints. Select the correct folder where your blueprint is saved (local or cloud), zip the file and attach it here.
For saves:
You can access your save files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers\Saves. There should be a folder with your SteamID and your saves.
Please zip the file and attach it here. If you are having difficulty attaching files you can optionally use Google Drive. When sharing a google drive link please make sure it is set to be downloadable by anyone with the link.
Additionally, are there any mods active in the game where this issue occurs? If so, please let us know, as we can only provide support for issues that happen in a vanilla (mod-free) environment.
Looking forward to your response, and thank you for your cooperation!
Kind Regards
Keen Software House: QA Department
Hello Engineer,
As there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
As there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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