Problem with main game!
Okay so I have a problem, I am running no mods or plugins, my SE is on the lowest graphics and I am playing regular creative with no npc spawns and only on one planet (I deleted the others thinking it would help) I am trying to build a base in creative, sometimes my SE will run for an hour and a half, other times for only ten minutes. BUT every time it freezes, the audio carries on for 2 minutes and then it crashes. At the moment it freezes for several minutes and THEN continues, idk why. files have been checked multiple times, I have started new worlds and deleted old ones but the problem still persists, I have uninstalled and reinstalled SE more than once and it still isnt working properly. IDK what has changed because It used to work perfectly a few weeks ago, I have been playing the game for years and have never had this problem.... Please Help...
I have followed the forum and deleted the CFG file and shadercache, no change to game.
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello Engineer,
thank you for reaching our forum with this problem.
Can you please provide me further information on the current status of this problem on your side?
In your text, you are mentioning, that the game is (was) crashing. But you are also mentioning just freezing.
There is no crash in the provided log. What is the current situation on your side and the current problem that you need help with, please?
Are you experiencing this in single player worlds, or also in multi player?
If the game crashes for you, please be sure to send us log from that affected game session, so we can investigate it for errors.
In the meantime, you might want to try our general workarounds. You are writing that you did some of those, but please try them all (even again, if you did some before). These are:
Please let me know if anything from this list works for you.
If not, please share me information from above.
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello Engineer,
thank you for reaching our forum with this problem.
Can you please provide me further information on the current status of this problem on your side?
In your text, you are mentioning, that the game is (was) crashing. But you are also mentioning just freezing.
There is no crash in the provided log. What is the current situation on your side and the current problem that you need help with, please?
Are you experiencing this in single player worlds, or also in multi player?
If the game crashes for you, please be sure to send us log from that affected game session, so we can investigate it for errors.
In the meantime, you might want to try our general workarounds. You are writing that you did some of those, but please try them all (even again, if you did some before). These are:
Please let me know if anything from this list works for you.
If not, please share me information from above.
Thank you in advance.
Kind Regards
Keen Software House: QA Department
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