Space engineers crashes on startup
I have tried reinstalling and verifying the files on steam, excluding the game from my firewall. My drivers and Windows are up to date. and whenever I open the game all I can see is [see screenshot]. Before it either closes itself or it just loads infinitely. I have checked the Windows event viewer and these happen in order:
The Open procedure for service "ESENT" in DLL "C:\WINDOWS\system32\esentprf.dll" failed with error code Access is denied.. Performance data for this service will not be available.
The Open procedure for service "MSDTC" in DLL "C:\WINDOWS\system32\msdtcuiu.DLL" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.
The Open procedure for service "WmiApRpl" in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed with error code The device is not ready.. Performance data for this service will not be available.
The program SpaceEngineers.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
The Open procedure for service "ESENT" in DLL "C:\WINDOWS\system32\esentprf.dll" failed with error code Access is denied.. Performance data for this service will not be available.
The Open procedure for service "MSDTC" in DLL "C:\WINDOWS\system32\msdtcuiu.DLL" failed with error code The system cannot find the file specified.. Performance data for this service will not be available.
The Open procedure for service "WmiApRpl" in DLL "C:\WINDOWS\system32\wbem\wmiaprpl.dll" failed with error code The device is not ready.. Performance data for this service will not be available.
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello engineer,
Thank you for reaching out to us on the forum. We're sorry to hear you're experiencing this issue.
Could you please provide additional details about the issue? Specifically, are you logged into your device as a Guest User or an Administrator?
If you’re logged in as a Guest, the "Access is denied" error may be due to limited permissions, which restrict the game from accessing necessary files and can prevent it from launching correctly.
If you’re logged in as an Administrator, we recommend trying the following steps:
If the issue persists or the game crashes, please share the game’s log file and the Windows Event Viewer log with us.
To get the Windows Event Viewer log, please open the Event Viewer (from the start menu, type Event Viewer). In the Event Viewer, go to Windows Logs, Application, and send the top “.NET Runtime” error from Application: SpaceEngineers.exe. (please see attached image).
To do this right, please follow these steps:
1) Select the correct file on the left side (Application)
2) Select first the .NET runtime error from the top (using default ordering)
3) Copy the large bottom text and send it to us.
Please Note: make sure that the info is from the Application: SpaceEngineers.exe
Kind Regards,
Keen Software House: QA Department
Hello engineer,
Thank you for reaching out to us on the forum. We're sorry to hear you're experiencing this issue.
Could you please provide additional details about the issue? Specifically, are you logged into your device as a Guest User or an Administrator?
If you’re logged in as a Guest, the "Access is denied" error may be due to limited permissions, which restrict the game from accessing necessary files and can prevent it from launching correctly.
If you’re logged in as an Administrator, we recommend trying the following steps:
If the issue persists or the game crashes, please share the game’s log file and the Windows Event Viewer log with us.
To get the Windows Event Viewer log, please open the Event Viewer (from the start menu, type Event Viewer). In the Event Viewer, go to Windows Logs, Application, and send the top “.NET Runtime” error from Application: SpaceEngineers.exe. (please see attached image).
To do this right, please follow these steps:
1) Select the correct file on the left side (Application)
2) Select first the .NET runtime error from the top (using default ordering)
3) Copy the large bottom text and send it to us.
Please Note: make sure that the info is from the Application: SpaceEngineers.exe
Kind Regards,
Keen Software House: QA Department
I am logged in as Administrator but running Steam with the "Run as Administrator" seems to have fixed the issue, many thanks for your support!
I am logged in as Administrator but running Steam with the "Run as Administrator" seems to have fixed the issue, many thanks for your support!
Hello engineer,
Thank you for your reply.
Happy to hear that you are no longer experiencing this issue.
Since there is no more assistance needed from our side, We will close this thread now.
Please do not hesitate to contact us again, should you experience/observe any other issue/problem with/in the game, by opening a new thread here on the forum.
Thank you for your understanding.
Happy Engineering!
Kind Regards,
Keen Software House: QA Department
Hello engineer,
Thank you for your reply.
Happy to hear that you are no longer experiencing this issue.
Since there is no more assistance needed from our side, We will close this thread now.
Please do not hesitate to contact us again, should you experience/observe any other issue/problem with/in the game, by opening a new thread here on the forum.
Thank you for your understanding.
Happy Engineering!
Kind Regards,
Keen Software House: QA Department
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