Cant buy Dlcs on Steam
Won't Fix
So i bought Space Engineers about 3 days ago and now i wanted to buy the dlcs at the good discount price from steam but steam tells me im not owening the game.
I already wrote Steam support theyve told me to log off and log back in or try it in the browser both ways didnt work because Steam clearly says im not owning the game.
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Engineer!
Thank you for reaching out to us. This should be managed by Steam account, as if you bought the game on your account it should be linked there and it should be possible to buy DLCs. A potential cause for this could be if the game is purchased on a different account and it was shared with this account (via Steam Family) as in that case you can play the game but don't actually own it. Or, possibly, if you have marked the game as private, it might have this issue (but it should still work). Have you bought the game directly from Steam? It is also possible that it was not linked properly on the Steam on purchase of the game, in that regard the Steam support should be able to help you out. Unfortunately, we cannot do much about the Steam account from our side.
Since we are unable to provide further assistance, we will be closing this thread for now.
Thank you for your understanding.
Kind regards,
Keen Software House: QA Department
Hello, Engineer!
Thank you for reaching out to us. This should be managed by Steam account, as if you bought the game on your account it should be linked there and it should be possible to buy DLCs. A potential cause for this could be if the game is purchased on a different account and it was shared with this account (via Steam Family) as in that case you can play the game but don't actually own it. Or, possibly, if you have marked the game as private, it might have this issue (but it should still work). Have you bought the game directly from Steam? It is also possible that it was not linked properly on the Steam on purchase of the game, in that regard the Steam support should be able to help you out. Unfortunately, we cannot do much about the Steam account from our side.
Since we are unable to provide further assistance, we will be closing this thread for now.
Thank you for your understanding.
Kind regards,
Keen Software House: QA Department
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