game soft locks offline or on server
I'm really not sure what's going on. I've tracked the event viewer and the Resource monitor on win11 but I can't seem to figure out what's causing it. I'll be playing just fine then I'll hear like a device disconnect sound and I no longer have any game control. trees will still move and such but I can't interact with the application. I've reset my Virus Protection software (VIPRE), I've turned firewall off, turned gaming mode on, made a firewall exception for space engineers, and shut down the VP entirely but it still happens.
Now, when I try to close the tab by alt+tab and right clicking and closing the game it doesn't but when I switch back to the game it asks if I want to save. Again, I will still have no mouse or keyboard control.
Have you heard of this issue happening?
I have the same bug
as a note, this is the ONLY game I'm having this issue with
as a note, this is the ONLY game I'm having this issue with
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello engineer,
Thank you for reaching out to our forum. We’re sorry to hear that you’re experiencing this issue.
Could you please specify which platform you are using to play the game? Are you playing on Steam, the Windows Store, or a different platform such as GeForce Now?
If you are playing on Steam, could you let us know if the server or offline world where you encountered this issue has active MODs (or you have Plugins active in your game)? If plugins are enabled, please remove them and check if the issue persists. Similarly, if the server or world is modded, we recommend creating a vanilla (unmodded) world or joining an unmodded server, such as Keen’s official servers, to see if the issue still occurs.
If the issue does not occur in a vanilla/unmodded world or server, the issue is likely caused by the MODs or Plugins in use. However, if the issue persists even in a vanilla/unmodded world or server, please enable world stats while in the game by pressing Shift + F11 and share a screen recording/video showing the issue, along with the log file from the time the issue occurred.
Kind Regards,
Keen Software House: QA Department
Hello engineer,
Thank you for reaching out to our forum. We’re sorry to hear that you’re experiencing this issue.
Could you please specify which platform you are using to play the game? Are you playing on Steam, the Windows Store, or a different platform such as GeForce Now?
If you are playing on Steam, could you let us know if the server or offline world where you encountered this issue has active MODs (or you have Plugins active in your game)? If plugins are enabled, please remove them and check if the issue persists. Similarly, if the server or world is modded, we recommend creating a vanilla (unmodded) world or joining an unmodded server, such as Keen’s official servers, to see if the issue still occurs.
If the issue does not occur in a vanilla/unmodded world or server, the issue is likely caused by the MODs or Plugins in use. However, if the issue persists even in a vanilla/unmodded world or server, please enable world stats while in the game by pressing Shift + F11 and share a screen recording/video showing the issue, along with the log file from the time the issue occurred.
Kind Regards,
Keen Software House: QA Department
Hello engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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