About an error in receiving an item by subscription
Won't Fix
Good afternoon. When I entered the game, I found the "subscribe to news" button, after which I was supposed to receive a prize in the form of a cockpit item, but after 2-3 attempts this did not happen, although an email message about the subscription was received. Steam Account: rendal_wolf
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello engineer,
Thank you for reaching out to us on the forum.
This issue can often be resolved by deleting your SpaceEngineers.cfg file and resubscribing for the newsletter.
To delete your config file, please follow these steps:
After deleting the config file, launch the game and resubscribe for the newsletter. Please wait for a few minutes (approximately 15-20 minutes as the game may take some time to process the request). Once done, check if the 'Flush Cockpit' becomes available in your game.
If you still don’t see the cockpit after following these steps, please let us know.
Kind Regards,
Keen Software House: QA Department
Hello engineer,
Thank you for reaching out to us on the forum.
This issue can often be resolved by deleting your SpaceEngineers.cfg file and resubscribing for the newsletter.
To delete your config file, please follow these steps:
After deleting the config file, launch the game and resubscribe for the newsletter. Please wait for a few minutes (approximately 15-20 minutes as the game may take some time to process the request). Once done, check if the 'Flush Cockpit' becomes available in your game.
If you still don’t see the cockpit after following these steps, please let us know.
Kind Regards,
Keen Software House: QA Department
Hello engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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