wont load into friends game
hello.
ive been having quite a bit of trouble playing the game at all with my friends. ive only been able to join their game one time after many many attempts. ive had 2 different issues so far,
sometimes the game will load but it will say on top it is paused and i cant unpause it and ill be in the middle of space just floating around, ive attached a log file of when this happened last
often and the only issue ive had today is the game will load to 100% then do nothing. Ive tried waiting for 15 minutes in this state and dont seem to get anywhere
both issues have the error ERROR: Camera entity from checkpoint does not exists! ive tried verifying game files, redownloading game, deleting config file. and deleting cash and temp but so far today all ive gotten is the 100% loading issue. also singleplayer seems to work fine the few times ive tried it.
thanks!
julien
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello Julien,
Thank you for reaching out to us on the forum.
Camera entity errors usually don’t cause issues like the one you’re experiencing. Also, we didn’t find any other errors in the logs you provided.
Could you please check the ping when you joined your friend's lobby? If the ping was high, it’s possible that this is causing the issue when attempting to join your friend's game/lobby.
If you or your friend have an active VPN, please try disabling it. You might also want to temporarily disable your antivirus and see if that resolves the issue. If you still have difficulties joining your friend's lobby, could you try joining other servers, such as Keen Official servers, to see if the issue persists?
Additionally, could you kindly ask your friend to share their log file from the time you attempted to join their game? Please send us their log file as well.
Kind Regards,
Keen Software House: QA Department
Hello Julien,
Thank you for reaching out to us on the forum.
Camera entity errors usually don’t cause issues like the one you’re experiencing. Also, we didn’t find any other errors in the logs you provided.
Could you please check the ping when you joined your friend's lobby? If the ping was high, it’s possible that this is causing the issue when attempting to join your friend's game/lobby.
If you or your friend have an active VPN, please try disabling it. You might also want to temporarily disable your antivirus and see if that resolves the issue. If you still have difficulties joining your friend's lobby, could you try joining other servers, such as Keen Official servers, to see if the issue persists?
Additionally, could you kindly ask your friend to share their log file from the time you attempted to join their game? Please send us their log file as well.
Kind Regards,
Keen Software House: QA Department
hey thanks for the reply,
So I tried disabling all firewall/antivirus and still had the same issue of getting stuck at 100%. I tried loading into a keen server and that worked perfectly fine. As for the ping I'm not sure how to check it to the server itself as I've needed to join through the join button on steam hud and it never showed a ping. My general internet ping was around 40 though and most of the servers on the public list were about 60. Also probably worth noting is my other friend has had no issues connecting to his game yet and they've been on it quite a lot lately. Ill attach my freinds log for you to have a look through!
thanks!
Julien
hey thanks for the reply,
So I tried disabling all firewall/antivirus and still had the same issue of getting stuck at 100%. I tried loading into a keen server and that worked perfectly fine. As for the ping I'm not sure how to check it to the server itself as I've needed to join through the join button on steam hud and it never showed a ping. My general internet ping was around 40 though and most of the servers on the public list were about 60. Also probably worth noting is my other friend has had no issues connecting to his game yet and they've been on it quite a lot lately. Ill attach my freinds log for you to have a look through!
thanks!
Julien
little update I tried joining another friends server today and I got to the point where I picked the craft to spawn in and hit respawn then got stuck at a loading circle and "streaming". When I went to try again it went to the game paused and being in the middle of space. Noticed the background of the spawning screen was the same location as where I'm stuck when the games paused.
attached the log for this game
thanks!
julien
little update I tried joining another friends server today and I got to the point where I picked the craft to spawn in and hit respawn then got stuck at a loading circle and "streaming". When I went to try again it went to the game paused and being in the middle of space. Noticed the background of the spawning screen was the same location as where I'm stuck when the games paused.
attached the log for this game
thanks!
julien
Hello Julien,
Thank you for sharing the update.
Since you mentioned joining your friend's lobby using Steam’s ‘Join Game’ button, could you please try joining the lobby through the in-game ‘Join Game’ feature instead?
Here’s how:
If you’ve been given the IP address of a private game, you can also use the ‘Direct Connect’ button to paste the IP and connect.
Please let us know if joining your friend’s lobby through the in-game feature resolves the issue or if it persists. If the issue still occurs, please send us the latest log file.
Kind Regards,
Keen Software House: QA Department
Hello Julien,
Thank you for sharing the update.
Since you mentioned joining your friend's lobby using Steam’s ‘Join Game’ button, could you please try joining the lobby through the in-game ‘Join Game’ feature instead?
Here’s how:
If you’ve been given the IP address of a private game, you can also use the ‘Direct Connect’ button to paste the IP and connect.
Please let us know if joining your friend’s lobby through the in-game feature resolves the issue or if it persists. If the issue still occurs, please send us the latest log file.
Kind Regards,
Keen Software House: QA Department
hey tried this nobody showed up on the friends tab, an i double checked we were friends on steam.
thanks!
julien
hey tried this nobody showed up on the friends tab, an i double checked we were friends on steam.
thanks!
julien
Hello Julien,
We’re sorry to hear that you’re still experiencing the issue. Could you please share a screen recording/video showing the issue while following the steps suggested in our previous response? Additionally, please provide the log file from this session when the issue occurred.
Kind Regards,
Keen Software House: QA Department
Hello Julien,
We’re sorry to hear that you’re still experiencing the issue. Could you please share a screen recording/video showing the issue while following the steps suggested in our previous response? Additionally, please provide the log file from this session when the issue occurred.
Kind Regards,
Keen Software House: QA Department
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