new update crashing my pc

Dark 553 shared this bug 14 days ago
Solved

I launch the game then a min or 2 later my pc reboots and this is the only game it does that with. I tried reinstalling the game and I tried verify integrity game files already. If you can help me so I can play the new update that wold be great.

Replies (1)

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Hello engineer,

Thank you for writing to us, and we sincerely apologize for the issue you are experiencing.

Could you let us know if you have any plugins installed in the game? If so, please remove them and check if that resolves the issue.

If there are no plugins, could you try lowering your graphics settings to 'Low' or 'Medium' and see if that helps? To do this, from the game's Main Menu, go to Options > Graphics > from the Quality Preset drop-down, select Low or Medium, then click OK and check if the game still crashes.

If the issue persists, could you tell if the crash occurs when playing in Single Player mode, in a Lobby, or on a multiplayer server? Also, was the world or server modded (has active MODs or scripts)?

If the world or server was modded, could you check whether the issue still occurs on a vanilla (unmodded) world or server?

If the crash continues to happen on an unmodded world/server, please send us the log file from the time of the crash. Additionally, if there are any specific instances that consistently trigger the crash, sharing those details would help us narrow down the cause.

  • You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Kind Regards,

Keen Software House: QA Department

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All of a sudden it stopped crashing my pc but thank you anyway

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Hello Engineer,

thank you for the update from your side.

Happy to hear that you are no longer experiencing this problem.

Since there is no further assistance needed from our side regarding this, I will close this thread.

Please do not hesitate to contact us again, should you experience/observe any other problem with the game.

Happy Engineering!

Kind Regards

Keen Software House: QA Department

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