Game Won't Launch and Won't Crash

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

Hello Thomas,

thank you for reaching our forum with this problem. We are sorry to hear that it is happening to you.

First, please let me ask, if the game ever worked for you on this PC? Or did you just bought it and are not able to even launch it for a first time? Or it was working in the past, on different PC or something like that?

If you are not able to quit the game manually or using Task manager, how you do actually stop it, please? Using "Stop" button on Steam, or does it need whole PC restart?

Can you please try our general workarounds, even you mentioned you did some of those before? We can than use this as a base ground for further investigation, knowing you did them all.

These are:

• Verify your game files in Steam - right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
• Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) - you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
• Delete ShaderCache folder - same access as above
• Back up your whole Space Engineers Roaming folder and delete it
• Restart Steam
• Reinstall VC Redist 2017
• Update graphic drivers
• Reinstall the game
• Make sure your operating system is fully updated

If nothing from this list would work for you, can you please share me a log file from the game, if there is any created?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

If there won't be any log generated at all, can you please check once more the Windows Event Viewer?

Here are steps how to look for and obtain them:

https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/

Just look for part "Problem: When the game does not start and does not produce any log file."

Please share me any new information or the most current state after performing the steps mentioned above.

Thank you in advance.

Kind Regards

Keen Software House: QA Department

Thanks for helping me out with this.

Yes, I have played Space Engineers on this computer before, not sure how long ago though.

The only way I have been able to stop it is by restarting my pc.

I have tried many of these steps: Verify File Integrity, Delete SpaceEngineers.cfg, Reinstall the game (I tried installing on two different drives), Reinstalling Steam, and making sure drivers and Operating System is up to date.

I can look for a Log file when I get home today but there was no error that I could find in the Windows Event Viewer.

Here is the Log File in my roaming folder.

Is this a useful Log File?