Not loading graphics card

Sneed 2600 shared this bug 42 days ago
Won't Fix

LOG ATTACHED

Game opens as a program in task manager using 0% memory and 0% CPU. Does not open a window. Launching through steam.

Freshly installed, same problem on my last two installations. Game file integrity verified all three times.

The game has no choice but to use my RTX 4060 M, but it won't load it.

I was told by a pinned post to delete my CFG file so I did, and then it complained about not having a CFG file, so I made a blank one

Replies (2)

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0

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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1

Hello Engineer,

thank you for reaching our forum with this problem. We are sorry that it is happening to you in a first place.

Can you please share me more information on this?

Was the game ever working for you? Like you already played it in the past, and now it's not working, or this is the first time you are trying to play it?

What was the error, before you deleted the config file and replaced it with a blank new one, please? Can you remember?

Please try our general workarounds first, as these help to most of the players solve most of the problem. These are:

  • Verify your game files in Steam - right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
  • Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) - you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
  • Delete ShaderCache folder - same access as above
  • Back up your whole Space Engineers Roaming folder and delete it
  • Restart Steam
  • Reinstall VC Redist 2017
  • Update graphic drivers
  • Reinstall the game
  • Make sure your operating system is fully updated

While I know that you wrote that you have already tried some (verification, deleting the cfg), please make sure that you do all of these again, so we can use it as a base point for further investigation.

If any of these won't help you, and you will be still experiencing this problem, can you please share me new log from the game, log from Windows Event Viewer and your HW specification (e.g. by using DxDiag)?

For obtaining the log from Windows Event Viewer, please follow:

https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/

There, just look for part "Problem: When the game does not start and does not produce any log file."

Thank you in advance.

Kind Regards

Keen Software House: QA Department

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All of this General Workarounds were already done. It never worked in the past either on this computer. I found a solution to stop playing

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Hello Engineer,

thank you for your reply.

Sorry to hear that you stopped playing the game.

Do I understand it correctly, then I can close this thread as well?

Please let me know.

Thank you in advance.

Kind Regards

Keen Software House: QA Department

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Yeah you can close it

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Hello, Sneed 2600,

thank you for clarification.

Closing this thread as you requested.

Kind Regards

Keen Software House: QA Department

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