Crash Game
Solved
Hello, I have a problem, when reviving the game crashes due to Graphics divice driver has crashed, asks to update the drivers and remove overclocking, but the drivers are new, there is no overclocking, this problem only comes out when reviving, when re-entering the server or the world where I have already been revived, the game goes fine.
PC features
Ryzen 5 5600G (56C max)
32 gb RAM
RTX 3060 12gb (75C max)
SSD sata3 512gb
Files:
SpaceEngineers_...
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello Engineer,
thank you for reaching our forum with this problem that you are experiencing. We are sorry that it is happening to you,
In your log, I can see the error "SharpDX.SharpDXException: HRESULT: [0x887A0005]". That is a hardware-related issue which usually caused (and as you have already mentioned) when the GPU is overheated/overclocked or PCI port malfunctions. To resolve this you could try the following steps ;
Check GPU/system temps/voltages with something like HWMonitor
If temperature issues, check GPU and system fans are clean and running
Switch GPU driver settings to high-performance (i.e. not quality/high quality)
Update to the latest GPU drivers (or try clean installation)
Update your OS
If the GPU/system is over-clocked, revert to stock clock speeds
Remove, clean, and re-seat the GPU and connections as they can be simply displaced or loose with time, or try putting the GPU in another slot.
If the issue still occurs, try the following workarounds as well;
Verify your game files on Steam - right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) - you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder - same access as SpaceEngineers.cfg
Also, try disabling all other displays except one or try to change the multi-monitor setup. When using ‘Extend displays’ the game does not recognize it when you move one of the displays into certain locations.
If you can launch the game, try changing the Windows Mode, from the Main Menu > Options > Display > change window mode > click OK and load new world.
If you can't launch the game change the window mode by following the below steps ;
open file “%APPDATA%\SpaceEngineers\SpaceEngineers.cfg” with Notepad and find this section (WindowMode in Key):
And replace 2 with 0, like this:
Save and exit Notepad and launch the game via Steam. If the issue still occurs, kindly send us the complete crash log file.
Lind Regards,
Keen Software House: QA Department
Hello Engineer,
thank you for reaching our forum with this problem that you are experiencing. We are sorry that it is happening to you,
In your log, I can see the error "SharpDX.SharpDXException: HRESULT: [0x887A0005]". That is a hardware-related issue which usually caused (and as you have already mentioned) when the GPU is overheated/overclocked or PCI port malfunctions. To resolve this you could try the following steps ;
Check GPU/system temps/voltages with something like HWMonitor
If temperature issues, check GPU and system fans are clean and running
Switch GPU driver settings to high-performance (i.e. not quality/high quality)
Update to the latest GPU drivers (or try clean installation)
Update your OS
If the GPU/system is over-clocked, revert to stock clock speeds
Remove, clean, and re-seat the GPU and connections as they can be simply displaced or loose with time, or try putting the GPU in another slot.
If the issue still occurs, try the following workarounds as well;
Verify your game files on Steam - right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) - you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Delete ShaderCache folder - same access as SpaceEngineers.cfg
Also, try disabling all other displays except one or try to change the multi-monitor setup. When using ‘Extend displays’ the game does not recognize it when you move one of the displays into certain locations.
If you can launch the game, try changing the Windows Mode, from the Main Menu > Options > Display > change window mode > click OK and load new world.
If you can't launch the game change the window mode by following the below steps ;
open file “%APPDATA%\SpaceEngineers\SpaceEngineers.cfg” with Notepad and find this section (WindowMode in Key):
And replace 2 with 0, like this:
Save and exit Notepad and launch the game via Steam. If the issue still occurs, kindly send us the complete crash log file.
Lind Regards,
Keen Software House: QA Department
Hello Engineer,
thank you for your reply.
Happy to hear that you are no longer experiencing this problem with this game.
As there is no further assistance needed from our side, I will close this thread now.
Please do not hesitate to contact us again, should you experience/observe any other problem with the game.
Happy Engineering!
Kind regards,
Keen Software House: QA Department
Hello Engineer,
thank you for your reply.
Happy to hear that you are no longer experiencing this problem with this game.
As there is no further assistance needed from our side, I will close this thread now.
Please do not hesitate to contact us again, should you experience/observe any other problem with the game.
Happy Engineering!
Kind regards,
Keen Software House: QA Department
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