required dx11 card error

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards,

Keen Software House

Hello Jackson,

thank you for reaching our forum with this problem that you are experiencing. We are sorry that it is happening to you.

From your log, it seem that the game is actually not able to find your dedicated graphic card as thus tries to operate on the "Microsoft Basic Render Driver" that surely is not sufficient for Dx11 or similar.

Can you please check that you are actually using the dedicated graphical card, please? Make sure you check in all possible places... not only in the game, but also e.g. from any of the 3rd party GPU software and such.

You can also try our general workarounds that help to most of the players to solve most of the issues with the game. These are:

• Verify your game files in Steam - right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
• Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) - you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
• Delete ShaderCache folder - same access as above
• Back up your whole Space Engineers Roaming folder and delete it
• Restart Steam
• Reinstall VC Redist 2017
• Update graphic drivers
• Reinstall the game
• Make sure your operating system is fully updated

Please let me know if anything from this list helped you.

If not, please be sure to send me the log from the game again (to see if anything changed), and also the log from Windows Event Viewer; as the "HRESULT" errors are pointing more in a direction of problem on your actual PC and not necessary with the game itself.

You can find full "how to" here:

https://www.spaceengineersgame.com/troubleshooting/game-will-not-start-issues/

just look for a part called "Problem: When the game does not start and does not produce any log file.".

Please send me both logs if you are still experiencing any kind of problem after performing the steps mentioned above.

Thank you in advance.

Kind Regards

Keen Software House: QA Department

Thank you after verifying the integrity of the game files it worked.

Hello Jackson,

thank you for your reply.

Happy to hear that it worked and you are not experiencing this problem anymore.

Since there is no additional help needed from our side, I will close this thread now.

Please do not hesitate to contact us again, should you observe/experience any other problem with/in the game.

Happy Engineering!

Kind Regards

Keen Software House: QA Department