Submit Feedback
Space Engineers PC SupportTopicBug
Properties
Category Uncategorized

Problems with the connection to the EU1 server.

Bigos72 shared this bug 2 months ago
Solved

Hello, since 13.08.2024 I have constant problems connecting to the Keen EU1 Steam server. I get "Server not responding" message. The EU2 server does not connect either. I can connect to other servers without problems. The problem is solved temporarily by changing the DNS server, but after some time I can't connect again. I attach the log.

Files: SpaceEngineers_...
1 I have the same bug

Replies (2)

photo
1
Ondrej Borz ● 2 months ago

Hello Engineer,

thank you for reaching our forum with this problem. We are sorry to hear that it is happening to you.

So the only affected servers are EU 1 and EU 2 for you? All the others are working? As well as the game in single player or in the Lobby multiplayer?

Please try our general workarounds to see if that helps you in any way. These are:

  • Verify your game files in Steam - right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
  • Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) - you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
  • Delete ShaderCache folder - same access as above
  • Back up your whole Space Engineers Roaming folder and delete it
  • Restart Steam
  • Reinstall VC Redist 2017
  • Update graphic drivers
  • Reinstall the game
  • Make sure your operating system is fully updated

Please let me know if anything from the list above helped you.

If not, can you please share me a new log(s) from when you try to connect to the server that you are not able to (you can also send on from different server that you are able to connect to to see the difference).

Thank you in advance.

Kind Regards

Keen Software House: QA Department

Reply
photo
1
Bigos72 ● 2 months ago

I did all of the above, with no effect. However, the problem seemed to be with the connection to my ISP. After changing the DNS server to Google, the problem disappeared.

photo
photo
1
Ondrej Borz ● 2 months ago

Hello Engineer,

thank you for your update.

Happy to hear that you are no longer experiencing this problem.

Since there is nothing more we can help you with, I will close this thread now.

Please do not hesitate to contact us again, should you observer/experience any other problem with the game by opening new thread here on the forum and providing all the necessary information.

Happy Engineering!

Kind Regards

Keen Software House: QA Department

Reply
Leave a Comment
 
Attach a file