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I have a problem when playing

Foxy_Leov shared this bug ago

Won't Fix

I want to describe that I am starting to have crashes when playing, I don't know when they occurred or why the cause but it happens to me that the game freezes (My device does not) I play Space Engineers on Xbox on PC.

For example, I play with a friend and when I press ESC the game freezes, but not the device, since it is online I still see how everything moves calmly but the buttons no longer respond to clicks or anything and my partner says "Game paused" even though I see that everything moves normally but it doesn't let me interact with anything when I pause, I've already tried exiting and re-entering, uninstalling and reinstalling, it also happens to me that when that happens when I forcefully close the game, the game is still open even though it doesn't come out for me, I have to close it completely from "Task Manager" or sometimes to prevent that I want to go out to the main menu voluntarily and it remains in the "Cancelling game loading" menu and there it stays. .. As I said, I already tried restarting the PC, restarting the game, uninstalling the game, I don't know what else to do, it's ruining my gaming experience.

I have the same bug

Replies (3)

Space Engineers Support ●

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards,

Keen Software House

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Keen SWH QA Agent 2 ●

Hello engineer,

Thank you for your writing to us. We are sorry to hear that you're experiencing this issue.

Could you please provide more details about this issue?

Specifically, did this issue occur when playing on a particular lobby or server, or does it happen in any custom world/scenario in Single Player mode as well?

Is the server/lobby where you encountered the issue modded (had active MODs/Scripts), or do you have any Plugins enabled in your game?

If you have Plugins active, please remove them. And, if you’re playing on a modded server/lobby, try joining an unmodded server (has no active MODs) or one of Keen's Official servers to see if the issue persists.

If the issue continues on our official servers or in unmodded Single Player world as well, please try the following workarounds:

Verify your game files in Steam

Right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files

Delete SpaceEngineers.cfg file

It means your game configuration will be deleted
You can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Delete ShaderCache folder

Same access as SpaceEngineers.cfg

After trying these steps, if the issue persists, kindly send us a screen recording/video showing the issue, either on our official servers or in Single Player mode. Additionally, please provide the log file from when the issue occurred.

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

Kind Regards,

Keen Software House: QA Department

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QA KeenSWH ●

Hello Engineer,

as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.

Kind regards,

Keen Software House: QA Department

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