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Space Engineers PC SupportTopicBug
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game not loading

M Lynch shared this bug 4 months ago
Won't Fix

hi i updated my graphics drivers and when i went to play the game next i got the message the current version of the game requires a dx11 card. the game was working perfectly fine before i updated the drivers i have tried uninstalling and reinstalling the game and reinstalling the graphics drivers and other suggestions on the steam forms but nothing has worked please help. my gpu is a amd rx 6750 xt

1 I have the same bug

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Space Engineers Support ● 4 months ago

Hello!

Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.

Kind Regards

Keen Software House

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Ondrej Borz ● 4 months ago

Hello Engineer,

thank you for reaching our forum with this problem that you are experiencing.

Can you please provide me more information?

Are you able to start the game at all, please? Are you using Steam to launch the game? Or what happens exactly on your side, please?

Please first try our general workarounds that help most of the players to solve most of the problems. These are:

  • Verify your game files in Steam – right-click on Space Engineers in Steam Library → Properties → Installed Files → Verify Integrity of Game Files
  • Delete SpaceEngineers.cfg file (it means your game configuration will be deleted) – you can access your SpaceEngineers.cfg by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
  • Delete ShaderCache folder – same access as above
  • Back up your whole Space Engineers Roaming folder and delete it
  • Restart Steam
  • Reinstall VC Redist 2017
  • Update graphic drivers
  • Reinstall the game
  • Make sure your operating system is fully updated

If nothing from this list would help you can you please provide me a log file from any of the failed attempts, and also share me your system information?

You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.

For a system information, it would be the best, if you can share me the full log provided by Dxdiag.

Thank you in advance.

Kind Regards

Keen Software House: QA Department

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Keen SWH QA Agent 2 ● 4 months ago

Hello engineer,

as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.

Kind regards,

Keen Software House: QA Department

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