Can't update the game, "Content Configuration Unavailable" or "Connection Timed Out"
Won't Fix
As the title says, I can't update the game through steam. It returns errors such as "Content Configuration Unavailable", "Connection Timed Out", or another error which I cannot recall the wording of.
I have verified the files, and even if something was missing, it won't actually download and replace that file.
I have completely uninstalled the game twice, including deleting everything in my appdata folder, and the result is the same.
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello,
thank you for reaching our forum with this problem. We are sorry that you are experiencing it.
Can you please provide me more information?
Does this problem still occurs to you or it was just a one-time thing?
Are you experiencing this problem also with some other games using Steam, or it is happening only to SE?
When exactly this problem started to happen to you? It was working just fine before that?
Since you wrote that you also completely uninstall and re-install the game, I take it it should be installed in the latest version. If you manage to install the game anew, what exactly is happening when you try and press the "Play" button on Steam? Does the game won't load at all? Will it start to load (to what stage?) and then crashes?
Can you please try our general workarounds? These are:
Please let me know if anything from this list help you.
If not, please specify what exactly is wrong and what is happening on your side when you try to load the game.
It would be also helpful if you can share me the log file from any of the affected game sessions.
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello,
thank you for reaching our forum with this problem. We are sorry that you are experiencing it.
Can you please provide me more information?
Does this problem still occurs to you or it was just a one-time thing?
Are you experiencing this problem also with some other games using Steam, or it is happening only to SE?
When exactly this problem started to happen to you? It was working just fine before that?
Since you wrote that you also completely uninstall and re-install the game, I take it it should be installed in the latest version. If you manage to install the game anew, what exactly is happening when you try and press the "Play" button on Steam? Does the game won't load at all? Will it start to load (to what stage?) and then crashes?
Can you please try our general workarounds? These are:
Please let me know if anything from this list help you.
If not, please specify what exactly is wrong and what is happening on your side when you try to load the game.
It would be also helpful if you can share me the log file from any of the affected game sessions.
You can access your log files by typing %appdata% into your Windows search bar and you will be redirected to the hidden Roaming folder. After that just follow: \Roaming\SpaceEngineers.
Thank you in advance.
Kind Regards
Keen Software House: QA Department
Hello Nick,
thank you for your reply.
It really seems that this is not actually the game problem, but it might be arising from your Steam.
Can you please try these steps:
in Steam go to Settings – Downloads and select the option "Clear Download Cache".
After that this problem should not be present anymore.
Please let me know if this helped you.
Kind regards,
Keen Software House: QA Department
Hello Nick,
thank you for your reply.
It really seems that this is not actually the game problem, but it might be arising from your Steam.
Can you please try these steps:
in Steam go to Settings – Downloads and select the option "Clear Download Cache".
After that this problem should not be present anymore.
Please let me know if this helped you.
Kind regards,
Keen Software House: QA Department
I have the same problem with Space Ennginers only. unable to resolve this with the Steam team, who are not interested; they pointed out that this is a Keen Software problem. I need help to fix this. I can reproduce this on two separate PCs. connected to different internet providers and different Windows versions 10 and 11. I have tried so far:
Renistaling steam, windows, games, etc.
Switching off the firewall in Windows and the router
clearing all possible cache files from Windows, games, Steam, etc.
Reinsealing essential Windows components and drivers
Nothing works; I need help.
I have the same problem with Space Ennginers only. unable to resolve this with the Steam team, who are not interested; they pointed out that this is a Keen Software problem. I need help to fix this. I can reproduce this on two separate PCs. connected to different internet providers and different Windows versions 10 and 11. I have tried so far:
Renistaling steam, windows, games, etc.
Switching off the firewall in Windows and the router
clearing all possible cache files from Windows, games, Steam, etc.
Reinsealing essential Windows components and drivers
Nothing works; I need help.
I recently had the same issue... To fix this... Right Click SE in Steam game list, go to Properties, then proceed to "Workshop" Tab, and unsubscribe all mods that are listed "Trash Can Icon"... once all are deleted, the message will immediately disappear with updates intact.
I recently had the same issue... To fix this... Right Click SE in Steam game list, go to Properties, then proceed to "Workshop" Tab, and unsubscribe all mods that are listed "Trash Can Icon"... once all are deleted, the message will immediately disappear with updates intact.
Hello Engineers,
sorry to hear that you are still experiencing this problem.
Can you please all of you try the fix/workaround that William Pendleton shared?
Please let me know if this solution worked for you as well.
Kind Regards
Keen Software House: QA Department
Hello Engineers,
sorry to hear that you are still experiencing this problem.
Can you please all of you try the fix/workaround that William Pendleton shared?
Please let me know if this solution worked for you as well.
Kind Regards
Keen Software House: QA Department
Hello Engineers,
as there has been no reply to this thread in some time, we understand that the said workaround worked for all of you. We will close this thread now. If you're still experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineers,
as there has been no reply to this thread in some time, we understand that the said workaround worked for all of you. We will close this thread now. If you're still experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
No. This not been resolved. You just not posted any solution, steam customer bots said it is your problem, you said it is steam problem. This is where we stand at the moment. Leave this open
No. This not been resolved. You just not posted any solution, steam customer bots said it is your problem, you said it is steam problem. This is where we stand at the moment. Leave this open
Why duplicate an existing thread? Information has been provided here; no solution found that I'm going to repeat. message from Steam Can't update the game; "Content Configuration Unavailable" or "Connection Timed Out" comes out before each time game check for updates; Steam Bot customer service refused to deal with this problem as they said it was a game problem. Non-possible solutions like resetting connection, DNS, or changing country, clearing cache, etc. Works. I can reproduce this error on any machine with different internet provider, etc. Now you have all information move this thread whatever you want. Problem not solved
Why duplicate an existing thread? Information has been provided here; no solution found that I'm going to repeat. message from Steam Can't update the game; "Content Configuration Unavailable" or "Connection Timed Out" comes out before each time game check for updates; Steam Bot customer service refused to deal with this problem as they said it was a game problem. Non-possible solutions like resetting connection, DNS, or changing country, clearing cache, etc. Works. I can reproduce this error on any machine with different internet provider, etc. Now you have all information move this thread whatever you want. Problem not solved
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