Game Hard Crashes when I try to Join a Server
Won't Fix
My Friend updated to the latest update and his game will hard crash whenever he tries to join our server. We do play with mods but I don't see anything that could cause an issue. He runs and AMD 6800 and a Ryzen 7 5700. Here is the log file but I don't have the VRage log file. He has tried to reinstall his game and the server won't give me any reason for a disconnect. He has tried multiple times with updated drivers and windows updates with no solution.
Files:
SpaceEngineers_...
I have the same bug
Sorry I also saw that the server think my friend has already join and found that when I kill him it fixes it. I was wondering if there was a way I didn't have to do that?
Sorry I also saw that the server think my friend has already join and found that when I kill him it fixes it. I was wondering if there was a way I didn't have to do that?
Hello, Thomas!
Thank you for writing to us and sharing the log file.
Could you please confirm if this log is from your friend's game when it crashed while joining your server? We didn't notice any crash entries in the shared log.
Additionally, you mentioned that when you kill your friend’s character, he can then join your server without issues. Does this permanently resolve your friend's issue, or is it just a temporary workaround that you have to repeat every time your friend exits and then rejoins the server?
Please also note that since there are MODs active on your server, it is possible that some MODs are not compatible with the game's latest version, which could be causing the crash. We kindly request that you review the MODs active on your server and remove any that are broken or obsolete. Please be aware that we don't and cannot provide support for MODs, as there are thousands of them out there, and it is the MOD creators' responsibility to keep their MODs compatible with the latest version of the game.
To check if the MODs are causing your friend's game to crash, please start a new server without any MODs/Scripts and check if the issue persists for you or your friend. If it does, please send us the log from the time the game crashes.
Kind Regards,
Keen Software House: QA Department
Hello, Thomas!
Thank you for writing to us and sharing the log file.
Could you please confirm if this log is from your friend's game when it crashed while joining your server? We didn't notice any crash entries in the shared log.
Additionally, you mentioned that when you kill your friend’s character, he can then join your server without issues. Does this permanently resolve your friend's issue, or is it just a temporary workaround that you have to repeat every time your friend exits and then rejoins the server?
Please also note that since there are MODs active on your server, it is possible that some MODs are not compatible with the game's latest version, which could be causing the crash. We kindly request that you review the MODs active on your server and remove any that are broken or obsolete. Please be aware that we don't and cannot provide support for MODs, as there are thousands of them out there, and it is the MOD creators' responsibility to keep their MODs compatible with the latest version of the game.
To check if the MODs are causing your friend's game to crash, please start a new server without any MODs/Scripts and check if the issue persists for you or your friend. If it does, please send us the log from the time the game crashes.
Kind Regards,
Keen Software House: QA Department
I also found a hard crash error that he sent a picture of. That is his log file however and the mods used to work but i understand stuff does change with updates. However some of the mods are very important so if there is an issue with them I can't remove them fully.
I also found a hard crash error that he sent a picture of. That is his log file however and the mods used to work but i understand stuff does change with updates. However some of the mods are very important so if there is an issue with them I can't remove them fully.
Hello, Thomas!
Thank you for providing additional information.
Since MODs are active on the server where your friend experiences crashes, there could be many reasons (mainly caused by the MODs) for the game crashing.
As you cannot remove the MODs from the server, could you ask your friend to join our official Keen servers and check if the game still crashes for him there? If it does, please have him share the game crash log with you so that you can send it to us. We may then be able to find a solution or suggest any workarounds.
If the game does not crash when playing on our official servers and only crashes on your modded server, the issue is likely caused by the MODs. In that case, unfortunately, as mentioned in our previous response, we do not provide support for MOD-related issues.
Kind Regards,
Keen Software House: QA Department
Hello, Thomas!
Thank you for providing additional information.
Since MODs are active on the server where your friend experiences crashes, there could be many reasons (mainly caused by the MODs) for the game crashing.
As you cannot remove the MODs from the server, could you ask your friend to join our official Keen servers and check if the game still crashes for him there? If it does, please have him share the game crash log with you so that you can send it to us. We may then be able to find a solution or suggest any workarounds.
If the game does not crash when playing on our official servers and only crashes on your modded server, the issue is likely caused by the MODs. In that case, unfortunately, as mentioned in our previous response, we do not provide support for MOD-related issues.
Kind Regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Replies have been locked on this page!