Server does not exist for me
Basically, a friends server that I have been playing successfully has stopped showing up on the server list and doesn't work in direct connect, this is the third time this has happened however the previous 2 times we had found solutions involving firewall rules, I have tried reinstalling, resetting the firewall rules, resetting the router firewall rules, using a VPN, restarting my pc and router. These issues starting occurring roughly 4 days ago (the first time) which we solved by changing some of my computers firewall settings, the second time was the day after and we solved it by changing my router firewall setting however this third time doesn't seem to have a solution that we can figure out and it happened randomly while I was playing on the server.
I have the same bug
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello!
Thank you for contacting us. Since this is a bug report, I'm moving your ticket to our support page, where our QA team will take care of you.
Kind Regards
Keen Software House
Hello, Max!
Thank you for writing to us.
Could you please provide further information about this issue?
Is your friend's server hosted by a server hosting service? If so, kindly ask your friend to contact their server hosting service regarding this issue.
If your friend has a Dedicated Server (DS) hosting on his own PC or is hosting a Lobby, are there any MODs or Scripts active on that server/lobby? It's possible that this issue could be occurring due to obsolete or broken MODs/Scripts. This could also be the reason you were able to join your friend's server when manipulating your firewall settings.
To check this, could you ask your friend to host an unmodded (having no active MODs/Scripts) Lobby or DS and check if the issue still persists? Additionally, please try temporarily disabling your VPN and antivirus to see if that resolves the issue.
Kind Regards,
Keen Software House: QA Department
Hello, Max!
Thank you for writing to us.
Could you please provide further information about this issue?
Is your friend's server hosted by a server hosting service? If so, kindly ask your friend to contact their server hosting service regarding this issue.
If your friend has a Dedicated Server (DS) hosting on his own PC or is hosting a Lobby, are there any MODs or Scripts active on that server/lobby? It's possible that this issue could be occurring due to obsolete or broken MODs/Scripts. This could also be the reason you were able to join your friend's server when manipulating your firewall settings.
To check this, could you ask your friend to host an unmodded (having no active MODs/Scripts) Lobby or DS and check if the issue still persists? Additionally, please try temporarily disabling your VPN and antivirus to see if that resolves the issue.
Kind Regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
Hello Engineer,
as there has been no reply to this thread in some time, we will close it. If you're experiencing this issue, please create a new thread.
Kind regards,
Keen Software House: QA Department
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